Digital Project Manager / Account Lead (Baltimore)
compensation: Commensurate with experience employment type: full-time
QR Code Link to This Post
TBG (The Berndt Group), www.berndtgroup.net, is an award-winning, national digital agency focused on meaningful digital transformations that combine leading user experience, implementation of platforms and automation, improved digital operations, and the adoption of best practices around personalization and user engagement. We are a leading Sitecore Gold partner, with 10+ years of experience developing major digital ecosystems on Sitecore. Our well-known clients span a wide range of sectors, with a high concentration in healthcare, financial services, and direct-to-consumer markets. At TBG, we work on a variety of interesting projects in a range of industries; check out our portfolio.
TBG is seeking to hire an experienced Digital Project Manager / Account Lead to be a part of a talented project management team that produces a wide range of applications and websites. If you are looking for a stimulating and engaging position and work environment at a successful, growing company, this job is for you!
At TBG, the Project Manager and Account Lead / Manager role is combined into one role. We use the terms interchangeably. Candidates must have at least three years of continuous industry experience in web design and development (or comparable) project management. Project managers serve as the primary contact with clients, have general responsibility for the success of projects, manage internal resources in collaboration with company directors, report financial projections to the COO, manage all administrative aspects of the project including timelines/billing/deliverables, and work to develop ongoing business with existing clients.
The projects we work on and sites we build are not vanilla digital implementations—we need a seasoned project manager who can successfully manage complex website implementations with grace under pressure and solve complex problems on the fly. It is also important for a project manager at TBG to be interested in staying on top of industry trends and best practices and be "game" for taking on new challenges and learning new technologies.
Ideal candidates will exhibit the following experience/skills:
A refined and focused ability to balance being a Digital Project Manager as well as Account Manager. Ideal candidates will be a strong Digital Project Manager, with an ironclad grasp of all of the details of projects as well as keeping the logistics running smoothly (timeline, budget, deliverables, etc.). Candidates will also exhibit strong account management instincts, providing higher level consulting to clients and a focus on servicing and growing the account. Ideal candidates will seamlessly blend and balance the dual natures of this position.
Superb leadership, organizational, time management, interpersonal, stress management, multi-tasking and problem-solving skills.
Superb customer/client relations skills.
A strong ability to convey professionalism and engagement in all written and verbal communications with clients and internal project teams is required.
Strategic consulting and conceptualization skills are necessary; candidate must be able to think on his/her feet, offer clients and internal project teams well-conceived solutions to business problems to add high value, and pick up on nuances of client interaction and communications.
Proven experience concepting digital projects from inception to launch. Successful candidates will have solid experience in strategic consulting and creation and development of project deliverables including project strategy briefs, site maps, wireframes, functional requirements, etc.
The ability to lead project teams, serving as the internal manager as well as the primary point of contact with clients.
The ability to work well with others in a team environment as well as showing individual leadership and initiative is essential.
Strong writing/editing skills are required.
A broad understanding of the web and knowledge about, as well as being able to discuss, current issues surrounding CMS, CRM, eCommerce, responsive design, Internet marketing and the like with clients as they relate to projects. Knowledge of healthcare industry is a plus.
Experience managing complex CMS implementation projects and working knowledge of content management systems such as Sitecore is preferred. Experience with WordPress, Drupal or other CMS products is also relevant.
Interest in and passion for staying on top of industry trends and best practices.
Up for continuously taking on new challenges and learning new technologies.
Proficiency in all MS Office applications (including MS Project) and a strong general knowledge of business, digital marketing, and web technologies. Experience with Jira, Confluence, Webvantage, SharePoint and Smartsheet is also relevant.
A high level of maturity, flexibility, adaptability, humility and a sense of humor.
Principals only. Recruiters, please don't contact this job poster.
do NOT contact us with unsolicited services or offers