A dedicated, versatile professional, with proven organizational and administrative skills. I desire an opportunity to work in an environment where I can utilize my diverse abilities and interests.
Overview of Skills & Experience
Customer Service /Retail Management: Telephone and face-to-face experience with retail and medical clients; served as receptionist, manager of downtown tanning salon and front desk manager. Background includes merchandising, membership, cash handling, supervision of equipment use. In healthcare, performed clinical assessments, evaluations and testing on patients.
Administrative & Project Management: Project planning and development. Coordination of employee/patient schedules. Supervision of clinical research, phlebotomy, sales and clerical teams, as well as hiring. Reviewing and editing data. Writing and editing personal/business documents, including recruitment scripts, FAQs, advertisements and public service announcements. Preparation and development of budgets. Creation of tracking logs and other assessment materials.
Facilities / Security: Three years of experience as front desk manager for 242-unit condo in Mount Vernon/Midtown Baltimore. Monitored entrance, elevator access, resident and visitor access and egress and deliveries.
Computer Skills: Excellent abilities with both PC and MAC platforms; experienced with Microsoft Word & Excel, WordPerfect, Lotus, Adobe Photoshop, databases, research websites, social media and web blogs. Knowledge of HTML and CSS; experienced with customization of pre-designed templates. Author of three personal blogs.
Clinical Research / Healthcare Specialization: Preparation and maintenance of regulatory documents. Creating source and CRF documents, as well as performing Q/A. Transcription of CRFs (computerized and manual). Monitoring all phases of research studies beginning with the pretrial visit to closeout and long-term storage of study documents. Documenting AEs and SAEs, as well as reporting to Investigators, Sponsors and IRB. Tracking enrollment. Assisting in protocol development. Principal contact for internal, external and FDA audits. Tracking and completing queries. Principal coordinator on >50 research trials. Also experienced in phlebotomy and lab bench work.
Johns Hopkins University, Wilmer Eye Institute - Baltimore, MD
Concerted Care Group - Baltimore, MD
(Projects include in-office clerical and personal organization, web design and blogging, photography, gardening, pet sitter and caregiver.)
Project Manager / CRC
International Research Center - Towson, MD
Senior Clinical Research Coordinator
Innovative Medical Research / an Advance PCS Company - Towson, MD