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Looking for a new career - data entry (Hanover/Jessup)

available afternoons
available mornings
education completed: associates

Hello! My name is Josh and I'm a 27 year old male looking for a new career. Prefer data entry/order processing etc. Over 7 years experience working in customer service/call center/office environment but wanting to move out of customer service and prefer a non customer service role.

Experience using multiple systems, multitasking, processing, typing, helping, training, being a team player and striving for more. Work well with a team or independent. Quick learner and very dependable.

Excited to start a new career! Looking for full time, Monday-friday 8-4, 9-5, with full benefits and at least $20/hr. Prefer remote/telework if possible. Please do not contact me with a temp to hire or temp position.

WORK HISTORY:

Customer Service/Project Coordinator
Renewal by Andersen - Jessup, MD
May 2019 to April 2021
Process and manage all incoming contracts from new sales
Schedule all measurement appointments, installations, and reschedules
Take all incoming calls from homeowners, sales reps, and field managers
Responsible for managing project manager, installer and homeowner schedules
Responsible for sending customer reminders, collecting payments of projects, following up on completed jobs, and ensuring high customer service.
Help management with escalated homeowners, and provide resolutions needed to ensure customer satisfaction
Take on additional projects as needed or assigned

Customer Service Specialist
Navy Mutual Aid Association - Arlington, VA
May 2017 to January 2019
Promptly and efficiently answer incoming calls for all life insurance and annuity products
Educate members about how Navy Mutual contracts work as they can be very different from standard life insurance companies
Make outbound courtesy calls to members for multiple reasons such as follow ups on requests, overdue payments, address changes from returned mail and when a contract has lapsed
Answer emailed & faxed requests and work directly with the member until the case is complete in its entirety
Respond resourcefully, flexibly and positively to requests
Work directly with my manager on escalated cases to resolve any request in the best and quickest manner
Currently meeting and exceeding customer service goals and metrics
Demonstrates excellent system navigation using multiple systems simultaneously
Work on separate projects to improve customer service such as creating campaigns to proactively notify members about potential lapses in coverage
Assigned to create standardized letters for customer service for plan values upon request
Work very closely with other departments to build connections to assist members in the quickest manner for excellent service

Call Center Specialist
MassMutual Life Insurance Company - Springfield, MA
August 2014 to May 2017
Promptly and efficiently answer incoming calls and processes requests within time frames for life insurance
Demonstrates strong knowledge of company processes and procedures of products
Assists and educates clients, agents and brokers on specific product information
Achieved and exceeded all department metrics
Applies knowledge to handle problems independently but seeks guidance in highly complex situations
Actively participated in team huddles, meetings and problem solving
Accepted a mentor role to assist with training new hires
Accepted a new role on the internet requests team that responds to customer service inquiries and agent inquiries submitted through MassMutual's web site
Accepted a new role on the correspondence pilot team, responding to requests for specific life policy sales illustrations from agents
Hand-picked for specific line of business where product expertise, knowledge and customer service is crucial for de-escalating tough calls
Previously worked in the MassMutual Retirement Call Center

Shift Manager
D’Angelo Grilled Sandwiches - Ludlow, MA
April 2011 to June 2014
Responsible for running shifts when General Manager was not in restaurant
Opened/Closed restaurant
Accurately pulled food each morning to ensure we had enough food prepared each day
Prepared all food items before opening restaurant
Counted drawers before each cashier rotated to ensure all money was accounted for
Brought deposits to the bank
Ensured all food regulations were met and food was being properly rotated
Recorded daily food losses and counted inventory
Ensured daily cleaning was executed to keep restaurant as clean as possible
Worked as a cashier & cook while running shifts
Made sure all products were backed up for the next day.
Cleaned grates above grill, cleaned refrigeration units, swept and mopped each night

EDUCATION:

Associates Degree in Science Information Technology
Springfield Technical Community College
2012 to 2014
  • it's ok to contact this poster if you are a potential employer or other principal. Principals only. Recruiters, please don't contact this job poster.
  • do NOT contact me with unsolicited services or offers

post id: 7333328434

posted:

updated:

best of [?]