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Call Center Professional - Seeking Employment (Resume) (Baltimore, MD)

123456

available afternoons
available evenings
available mornings
available overnight
available weekdays
available weekends
education completed: bachelors

Dear Hiring Managers,

I am a call center professional with over ten years of experience in a variety of positions in the field. I am highly motivated individual seeking anything from temp. to full time employment (preferable with some kind of advancement potential). I am flexible in many regards, a quick learner, and able to start immediately. My resume is attached to this AD in JPG format (see/ZOOM the AD attached images) and also, my resume is pasted below in PLAIN, standard text format for your review.

I look forward to speaking with your further, at your earliest convenience.


Respectfully,

Edward Washington



-----------------------------------------------------------------------------------------------------------------------------------------------

EDWARD J. WASHINGTON

10108 Cascade Run Ct, Ownings Mills, MD 21117



Skills

•Outstanding communication skills
• Strong organizational skills
• Keen attention to detail
• PC savvy, and MS Office proficient
• Ability to work both independently and collaboratively



Experience

PHONE REPRESENTATIVE | MARYLAND HEALTH DEPARTMENT / DANTLI CORP
03/2020 to CURRENT | Baltimore, MD
Part of ten temporary staff hired to maintain an on-site call center for CONVID 19 | Entered data collected throughout the day in Maryland Depart of Health (MDH) database

CARE CENTER SUPERVISOR | TOTAL HEALTH CARE, INC
10/2016 to 12/2018 | Baltimore, MD
Responsible for coordinating, overseeing and administering the day to day operations for the Client Service Scheduling Center in Mondawmin Mall | Provided direction and leadership to the Client Service Representatives team | Assisted team members with questions related to scheduling appointments, instructed and assisted clients with regard to appropriate scheduling protocols and clinic procedures | Answer and direct phone calls | Maintained a professional and confidential working environment

APPOINTMENT SETTER | EASY REST
06/2014 to 09/2016 | Baltimore, MD
Demonstrated mastery of customer service call scripts within specified time-frames | Maintained up to date records at all times | Used leads to setup and confirm appointments for our in-home sales representatives

CUSTOMER CARE SPECIALIST | WEST CORPORATION
12/2009 to 08/2010 | Pensacola, FL
Investigated, evaluated and settled claims regarding cellular service | Assisted customers with establishing or canceling cellular service | Resolved complex billing inquiries | Successfully assisted customers with making payments on their account | Promoted additional cellular products and services to maintain company quota

QUALITY ASSURANCE ANALYST | SPRINT / NEXTEL
01/2008 to 11/2009 | Panama City Beach, FL
Performed daily 'quality assurance' reviews on calls in order to provide accurate, consistent, and constructive (performance) feedback to agents and management team | Ensured quality of agent performance, company standards, and procedures | Effectively handled escalated customer service calls

911 DISPATCHER | BAY COUNTY SHERIFF’S OFFICE
12/2006 to 12/2007 | Panama City, FL
Received emergency and non-emergency calls from the public, private companies and other jurisdictions | Dispatched police and fire personnel, or other City services in response to such calls | Relayed emergency and non-emergency information to public safety personnel in the field

COLLECTIONS SPECIALIST | SALLIE MAE
06/2005 to 12/2006 | Lynn Haven, FL
Called past due customers in attempt to resolve serious delinquencies on student loans | Discussed repayment terms and offered programs to resolve temporary financial setbacks | Complied with regulatory requirements, including the Bank Secrecy Act, Anti-Money Laundering, OFAC, US Patriot Act, Privacy Act and Community Reinvestment Act



Education

SALISBURY UNIVERSITY | SALISBURY, MARYLAND
08/2010 to 06/2013 | Bachelor’s Degree: Communications
  • it's ok to contact this poster if you are a potential employer or other principal. Principals only. Recruiters, please don't contact this job poster.
  • do NOT contact me with unsolicited services or offers

post id: 7098177356

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