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Assistant Guest Services Supervisor (Baltimore, MD)

compensation: tba...
employment type: full-time
non-profit organization

Are you ready to grow and explore a new opportunity?  Are you ready to take a step towards supervision of employees?

Port Discovery Children's Museum is looking for a responsible and energetic individual to be our full-time Assistant Guest Services Supervisor (AGSS). The Supervisor assists in the operation of the museum, which includes responsibility to ensure the museum is ready to open, to assist in the closing process, and to help maintain our exhibit spaces. 

The Supervisor additionally assists with staff training and coaching. The AGSS is part of the Guest Services leadership team with the primary goal in creating a positive work environment for all Guest Services staff.  Assists in the supervision of a staff of up to 40 Museum Experience Associates by conducting "rounds" and mentoring employees in their overall training in the Museum. 

Although no employees will directly report to this position, the AGSS must maintain working knowledge of all Guest Services staff for the purpose of mentoring and coaching them for success, as well as contributing towards administering policies and performance related decisions.  Acts as an advocate for guests and their specific exhibit experience.  Works with Guest Services leadership to create an ideal environment for guests of all ages to learn interact and enjoy a safe and fun Museum experience.

This is a full time 40-hour per week position.  Works a very flexible schedule, including weekends and evenings as needed. Non-operating hours may be necessary to meet hourly requirements.

Education and/or Experience Requirements:

  • High School diploma or equivalent required.
  • College degree preferred.
  • Minimum two years of experience working with children in an educational, arts, recreational or theatrical setting.
  • Excellent communication and customer service skills required.
  • Ability to speak clearly and effectively in crowded settings.
  • Special consideration will be given to people with management and/or supervisory experience.
  • Strong organizational and multi-tasking skills are strongly encouraged.
  • Must be able to work weekends, evenings and holidays.

Physical Demands and Work Environment:

  • Ability tolerate moderate to loud noise level in the work environment.
  • Comfortable working among large crowds of children and caregivers.
  • Large portion of the time is standing and/or walking to coordinate the floor staff & exhibit spaces
  • Ability to lift and/or move up to 25 pounds.

Port Discovery Children's Museum offers a generous benefits package which includes: free museum admission for family & friends, health benefits, company provided life and disability, 401k retirement savings & museum match, vacation, sick and personal days.

We will also provide you with a memorable experience of being part of a world-class institution, the ability for you to be a key ingredient in our creative and informal programming, and the opportunity to experience our unique job-related training.  Bring us your enthusiasm and passion!

Send us your resume and cover letter, and let's start this journey together!

No phone calls please.

Port Discovery is an Equal Opportunity Employer.


More about Port Discovery:

The mission of Port Discovery Children's Museum is to connect purposeful play and learning. Our goal is to make a positive impact on the lives of children and their families by providing innovative public exhibits and activities, offering programs that respond to community needs and serving as an alternative educational resource for schools, teachers, and families. Port Discovery is a safe, invigorating, and nurturing place where children and families learn together through play.

For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.

Click Here to Apply or use the link below
  • Principals only. Recruiters, please don't contact this job poster.
  • do NOT contact us with unsolicited services or offers

post id: 7074879581


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