• Baltimore, MD
• SINAI HOSPITAL
• HUMAN RESOURCES-LBH
• Full-time - Day shift - 8:00am-5:00pm
• PROFESSIONAL
• 96070
• $20.06-$30.09 Experience based
• Posted: April 16, 2026

• Serve as the primary point of contact for all employee benefits inquiries via email, phone, and internal systems
• Act as the benefits “help desk,” answering basic questions and routing complex inquiries to the approprie Benefits team member or vendor Log, track, and monitor all inquiries to ensure accure, complete, and timely resolution
• Maintain ownership of follow-up, ensuring employees receive clear and accure responses
• Identify recurring inquiry trends and escale pterns or systemic issues to the Benefits team

• Prepare, review, and audit monthly benefit vendor invoices
• Compare vendor invoices against payroll, eligibility, and enrollment records to identify discrepancies
• Research variances, document findings, and partner with internal teams or vendors to support resolution
• Maintain organized invoice files, reconciliion logs, and supporting documention
• Escale unresolved or complex discrepancies to senior Benefits team members

• Process benefit benefits enrollments, terminions and coverage changes under established procedures
• Maintain accure and up-to-de benefit records
• Provide backup support for the administrion of health and welfare benefit programs including medical, dental, vision, life, disability, FSA, and other voluntary benefits
• Partner with Benefits Analysts to support claim resolution by ghering documention and tracking stus
• Assist with disability and leave claims by collecting required documention and coordining with managers
• Support dependent eligibility audits, benefits administrion testing, and system updes
• Assist with benefits-reled da validion and quality assurance activities
• Maintain and upde benefits documention, standard opering procedures (SOPs), and intranet content to ensure accuracy and consistency

• Support the annual enrollment process through employee communicions, da entry, issue tracking, and follow-up
• Respond to basic enrollment questions and route complex questions appropriely
• Assist with year-end and beginning-of-year tasks and required audits
• Assist with development and distribution of benefits communicions and educional merials
• Support virtual and onsite employee educion sessions as needed

• Act as a liaison between employees, the Benefits team, and benefit vendors for routine issues
• Assist with vendor coordinion and follow-up to resolve team member benefit inquiries
• Partner with vendors to support timely resolution of routine service, billing, or eligibility mters
• Ensure informion shared with vendors is complete, accure, and timely
• Track vendor responses and follow up as needed

6. Professionalism & Culture

• Approach team member concerns, challenges, and opportunities with emphy, active listening, curiosity, and tention to detail
• Consistently model LifeBridge Health’s SPIRIT values: Service, Performance, Innovion, Respect, Integrity, and Teamwork
• Honor differences and acknowledge the uniqueness of each team member’s experience

QUALIFICATIONS AND REQUIREMENTS: 

• 1-3 years of relevant experience required
• Bachelor's degree preferred 
• Experience with invoicing, auditing, reconciliion, or da review strongly preferred