Integrity Staffing Solutions is currently seeking a Member Service Generalist for our client in Edgewood, Maryland!
Integrity Staffing Solutions provides comprehensive professional level staffing services on a nationwide basis and has been bringing companies and professionals together for over 19 years. At Integrity Staffing Solutions, we find the best, highest paying professional level positions within the top companies in the area. Most of the positions we identify will never be found in a newspaper or online because of the exclusive relationships we have with our clients who trust Integrity Staffing Solutions recruiting team to identify top talent to fill their critical hiring needs. Finding a top paying job at a great company is often like signing the contract of a lifetime; let us get to work for you today!
About Us: We are the people putting people back to work. We are the leaders of the new normal and we have been since 1997. Providing jobs, solutions and a deep competence for a new economy. We supply the skills that propel life forward. We inspire individuals to find their third, fourth and their umpteenth gear. We are an engine of opportunity. We are the gateway from good to great.
Welcome to the new normal. Welcome to Integrity Staffing Solutions. Engine of Opportunity.
Member Service Generalist with an Annual Salary of $34,000.00 a year
Under the direction of the Branch Manager, develop new business through the promotion of Credit Union offerings to new and existing members. Be responsible for generating new and increased loan volume. Uncover member needs through personal contact and cross-sell products, automated services and other services to meet these member needs as outlined in established Credit Union goals. Also, assist branch management by making recommendations on refunding fees and charges to members. Perform a variety of savings related services and loan related duties. Perform diversified Teller duties involving receipt and payment of cash, identification of member needs and recommendation of appropriate credit union products and services. Provide high quality member service in a courteous manner to all contacts. Cash negotiable instruments, sell travelers checks and money orders, and process utility bills. Verify all cash amounts received, enter transactions into on-line computer, summarize and close out all transactions at the close of the day. Perform additional Teller III duties such as but not limited to, training transferred employees, providing member service duties, handling currency vault, ATM maintenance and settlement and processing branch settlement.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Member Service: Provide consistent, courteous and personal service to members. Analyze
member needs, match products / services to maximize member relationships with credit union
and increase member wealth. May include outbound calls to existing and potential members
to develop loan needs and to solicit new loan business. Demonstrate the use of automated
services to new and existing members in order to increase the percentage of members oriented
to automated services. Open new accounts, make revisions to existing accounts, and
complete transactions such as deposits, withdrawals, loan payments, and check cashing for the
members as appropriate. Review member account problems and make determinations on
refunding fees and charges, within authority, as warranted by the circumstances.
necessary documentation. Define collateral requirements and determine monthly payments.
Identify debt held by other institutions and cross-sell loan products to members, to achieve a
personal loan goal. Obtain a set number of Visa products monthly and refer mortgage
products. Process and prepare for disbursal all approved loans and properly communicate
turndowns when applicable. Review loans contracts with members for accuracy and disburse
loans within authority. Promote loan protection products to consumer loans and Visa
products with life, disability and/or involuntary unemployment. Successfully cross sell GAP
protection on auto loans; measured monthly.
Membership Development: Maintain current member files for follow-up. Identify
members who will benefit from our savings and/or loan products and services, and
contact members by mail or phone. Assist with membership calls as required for
marketing of products and services and any other marketing promotions; to include
follow up on Teller referrals.
Teller Line Duties: Process member transactions to include: Disburse cash, issue and cash checks, process deposits, withdrawals, loan payments, and account transfers. Sell Traveler's checks and money orders
Accurately balance daily activities performing steps to include:
Verify all work before disbursing to member and repeat transaction to member
Review transaction data to avoid posting inaccurate transactions
Use system calculator to record transactions
Verify and balance cash drawer
Assist with training new and transferred employees
Quality Control: Meet acceptable quality standards and adhere to all Credit Union
policies, procedures and regulatory requirements. Demonstrate professional service skills
and financial integrity. Process Improvement: Identify and communicate to Credit Union Management, product or service-related issues or improvements which could improve member service or increase revenue.
Equivalent to High School education with additional specialized training equivalent to two years
college, experience can be credited in lieu of education.
One to two years financial services background, specifically experience with deposit and lending
products and proficiency in interviewing loan applicants. Sales experience required.
KNOWLEDGE, SKILLS, AND ABILITIES:
Have knowledge of financial institution products and services, skills in communications,
customer service, human relations, on-line computers and business math. Have an ability to
work independently and as part of a team and problem solve. Must be numbers and detail
oriented and have ability to multi-task.
“Integrity Staffing is an Equal Opportunity Employer”
Principals only. Recruiters, please don't contact this job poster.
do NOT contact us with unsolicited services or offers