Call Center Representative - Customer Service Representative - CSR (Baltimore, MD)
compensation: Commensurate with experience employment type: full-time
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Immediate need for customer service professionals to support higher education institutions! Call Center Representative will be responsible for helping customers by providing product and service information and resolving technical issues. This is a full time position, Monday through Friday, with possible overtime available. The essential position is onsite in Baltimore City and there have been safety measures established to adhere to social distancing initiatives.
Handle customer inquiries and complaints
Provide information about the products and services
Troubleshoot and resolve product issues and concerns
Document and update customer records based on interactions
Develop and maintain a knowledge base of the evolving products and services
Previous experience in customer service, sales, or other related fields
Ability to build rapport with clients
Ability to prioritize and multitask
Positive and professional demeanor
Excellent written and verbal communication skills
Principals only. Recruiters, please don't contact this job poster.
do NOT contact us with unsolicited services or offers