For a novice who wants to be a phlebotomist in any area of health care such as doctors offices, clinics, hospitals, long term care, outpatient for infants, pediatrics, children, adults, elderly - includes instruction, demos, pictures, graphics, techniques, skills, equipment lists for safe and effective blood collection procedures. Covers ethical, legal issues, universal precautions, safety practices by regulatory groups, infection control, terminology, body systems, and so much more. Has glossary the back and end of chapter questions to help you excel as an entry-level phlebotomist. Includes communication, clinical, technical and safety skills, universal safety precautions and practices. Procedures shown step by step. Includes companion CD that was newly developed to integrate knowledge in a multi-sensory manner. Authors Diana Garza & Kathleen Becan-McBride. 2008 ed.