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ABOUT THE COMPANY
Our client is a leading communications organization and they're looking to add a Collections Specialist to the Accounting Team.
RESPONSIBILITIES OF THE COLLECTIONS SPECIALIST
The Collections Specialist manages a specific portfolio of accounts; utilizing phone calls, emails, and interpersonal communications to insure that Accounts Receivable are collected in accordance with standardized metrics.
Make regularly scheduled collection calls when accounts become delinquent (invoices aged beyond 30 days)
Maintain a good follow up system to insure promises to pay are met and accounts are not neglected.
Annotate accounts from all calls so that a history is maintained for all accounts regarding collections efforts.
Review over payments and short payments and resolve in a timely manner by requesting a credit memo or issuing a refund.
Prepare write – offs according to the department and company policies and procedures.
Ability to positively and effectively communicate verbally and in writing.
Commitment to excellence in customer service.
Display effective interpersonal skills with all levels of employees.
Highly organized and detail oriented with the ability to prioritize multiple and changing responsibilities.
Strong integrity and work ethic are critical; as is the ability to have fun and work in an engaging, highly collaborative team environment.
Strong Excel skills, Microsoft Word, Outlook.