-Locate and monitor overdue accounts, using automated computer system
-Contact customers regarding delinquent accounts by email or telephone
-Record information about financial status of customers and status of collection efforts
-Confer with customers by telephone to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts
-Research any disputed balances or discrepancies until properly resolved
-Advise customers of necessary actions and strategies for debt repayment
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