• Downtown, Baltimore, MD
• Contract to Hire Role (3-6 months initial length, conversion to perm could occur at any time, or never, depending on your performance)
• National company

**DESCRIPTION/RESPONSIBILITIES**
IT Support Analyst

• Downtown, Baltimore
• Salary Range: $32,000-$36,000/annualized, paid hourly, Full Time, no benefits until conversion to permanent
• Regular day-shift as well as 2nd shift, some with weekend hours
• Very diverse support position in that you’ll work in a technical Customer Service capacity to assist clients and internal departments with all manner of desktop and systems issues, at the first level of Tech Support. You will be called upon to maximize your people skills and your technical skills everyday…if you don’t consider yourself a people person, this probably won’t be a fit.
• 6 month to 2 year of hands on progressive help desk, desktop support experience in a modern Windows environment, if you on the more junior scale, a technical Bachelors degree or modern IT cert is suitable as a substitute for years of experience, though you’ll still need at least 6 months of real world paid Help Desk exposure
• Resume building prospects are strong in the long run, as all major enterprise scale Windows, Cisco server infrastructure exists right here in the same office you would be working in, you would be working hand in hand with the Server Engineering team
• The IT Support Analyst provides end-user consultation and support on PC’s, network hardware and software (both on the network and stand alone) in a Windows environment, and is responsible for identifying, analyzing and resolving related conflicts and issues.
• Provides systems design and needs/cost analysis support to these divisions while working in conformance with standards developed by Information Systems.
• Provides help desk support in addition to remote and field End User support of PC and network hardware, including but not limited to: software configuration, installation, upgrades and maintenance. Provides Help Desk telephone and e-mail support to document and resolve end-user problems and questions.
• Is first tier end-user support, resolves questions during the initial call when possible. Is primary Help Desk support on rotational duties with other Analyst. Assists users with authentication issues and password changes.
• Identifies, analyzes and resolves hardware/software/network conflicts and issues.

**TO APPLY**
Please email your Word based resume to Brian at brianc@allsearchinc.com to discuss this exciting career option!
____________________________________
Brian P. Connors
IT Division Manager
AllSearch Professional Staffing, Inc. Formerly APEX Professional Staffing, Inc.
11019 McCormick Road, Suite 200
Hunt Valley, MD 21031
brianc@allsearchinc.com

Information and current job openings online at: www.allsearchinc.com

"Accounting/Finance - Banking/Mortgage - Human Resources - IT - Insurance - Sales/Management - Marketing"

What's New...
Are you always keeping an eye out for that perfect career opportunity? Want to stay confidential? Or maybe you just don’t have the time to devote to search for opportunities. We have the perfect solution: AllSearch’s Confidential Job Agent …click here to find out more
http://www.allsearchconfidential.com]]> 2009-10-27T13:30:12-04:00 en-us Copyright © 2009 craigslist, inc. http://baltimore.craigslist.org/tch/1439978840.html text 2009-10-27T13:30:12-04:00 http://baltimore.craigslist.org/tch/1439786586.html Full-time, we will not use a consultant or contractor

Velaro Incorporated Company Overview:

Velaro is one of the original "software as a service" providers. We are a leading vendor of online conversion management software. Our product suite entails rules based live chat, click to call, content targeting, customer segmentation and action based progression analytic tools.

We are a uniquely positioned, cash flow positive, eight-year "start-up" that even in this tough economic time is experiencing a growth phase. A self-disciplined, highly organized, self-learning, confident individual is sought.
Velaro is seeking a Mid-Level Technical Support Person who wants an opportunity to help implement better case management procedures to improve follow-up times, track and follow long term issues, and increase customer satisfaction. Although we are looking for a mid-level technical support person, we would consider an excellent junior level technical support person that thrives on learning as much as they can on their own and who is a very quick learner.

• Customer oriented. In this position you will be interacting with customers on a daily basis. You must have a great phone, chat, and email persona.

• Well organized as this position requires multi-tasking and on the fly prioritization of customer needs. In a typical day you will have a dozen or more customer issues arise and you must be able to ascertain which issues require immediate attention and which issues can be dealt with within a 24 hour window. Outstanding time management skills are key to this position.

• Excellent writing skills for technical writing and customer correspondence. Every customer issue is logged into a CRM. You must be able to detail each customer issue, create a knowledge base article for any issues that are not previously documented, and update guides and FAQs as needed.

• Administrate Velaro's CRM. Along with creating and updating customer cases, you will need to administrate Velaro's CRM. Identify ways to improve workflow, automate repeat processes, write email templates for auto-responses, and generally be the point person for improving support processes.

• Schedule, coordinate and execute online trainings, troubleshooting sessions, assist sales team with pre-sales demos/upgrades and customer set-up issues via web conference. A portion of each week is dedicated to training new customers and going over existing customer issues in web conference meetings.

• HTML and Javascript knowledge. This position requires troubleshooting Velaro code placed on customers' websites, as well as writing technical knowledge base articles. You need to be comfortable reviewing HTML and Javascript code to look for discrepancies and oversights on customers' implementations.

• Solid consulting skills. In many cases customers will be looking to you for advice on how to use live chat. You will need to get up to speed on Velaro's product and be able to confidently offer advice and solutions to customers. You will also need to identify when a customer is out growing their subscription level, or by listening to their issues, be able to realize opportunities for upselling and make recommendations to the customer and sales team accordingly.

• Manage offshore support staff & review tier one customer interaction. You will be responsible for ensuing our offshore support staff is up to date on new knowledge base articles, best practices and general support guidelines. You will review tier one support chats, and offer guidance accordingly.

• Proficient computer skills. We are a technology company, we live online, and we expect you to be comfortable with all MS or Mac office related tools: MS Word & PowerPoint or Pages & Keynote, etc. As a customer support representative, you will often be using remote desktop software such as WebEx or GoToMeeting and scheduling time with the customer to resolve issues.

You will be working directly with Velaro sales people and our developers, so the ability to work within multiple teams and navigate their schedules in order to get the answers you need is a required skill.

We are headquartered in Columbia, Maryland. The majority of support will be performed remotely from the Columbia office, however, occasional travel (for trade shows) or face-to-face is required for this position. If you thrive on adrenaline and enjoy being part of a dedicated and hard working team then we’d be honored to hear from you.

If you are a headhunter, etc. please do not contact our office.











]]> 2009-10-27T11:48:43-04:00 en-us Copyright © 2009 craigslist, inc. http://baltimore.craigslist.org/tch/1439786586.html text 2009-10-27T11:48:43-04:00 http://baltimore.craigslist.org/tch/1439764386.html
Hardware and Software Experience is a MUST!

Job duties will include but are not limited to: (Technicians)

· Perform hardware updates on medical equipment using standard hand tools.

· Perform software updates of medical devices using various CareFusion Alaris Products proprietary software applications.

· Perform electrical safety tests on medical devices using an electrical safety analyzer. Record results manually.

· Perform functional tests on medical devices using CareFusion Alaris Products proprietary software application. Record results manually as well as input the results into software application.

· Use a bar code scanner to input and manipulate data in to a Microsoft Excel spreadsheet.

· Assemble transport poles using standard hand tools.

· Must have a High School diploma or equivalent

Please send resumes in Microsoft Word to rebecca.pearl@adeccona.com ]]> 2009-10-27T11:36:23-04:00 en-us Copyright © 2009 craigslist, inc. http://baltimore.craigslist.org/tch/1439764386.html text 2009-10-27T11:36:23-04:00 http://baltimore.craigslist.org/tch/1439648228.html
If you have AT LEAST 1 year of experience in Custom Commercial A/V Installations, can manage and close out installations, and are skilled in AV rack building and terminations, WE want to hear from you!!

We offer COMPETITVE PAY, FAST TRACK CAREER ADVANCEMENT AND PROMOTION POTENTIAL, EXCELLENT BENEFITS-Health, Dental, 401k, Convenient Chantilly location, FUN, TEAM working environment!

WE ARE LOOKING FOR Candidates who are:
*Experienced A/V Installers (preferably commercial)
*Able to lift up to 75 lbs
*Able to obtain a Security Clearance
*Energetic,
*Motivated self starters, who have the ability to mentor and train others,
*Willing to learn something new each day
*Have good people skills to deal with customers and
*Detail oriented

**MUST HAVE A VALID CLEAN DRIVERS LICENSE!

If you feel you are up for the challenge,

We want to hear from you!!

If you are an EXPERIENCED COMMERICAL A/V INSTALLER:
Please send your resume to:

ethompson@hoppmann-av.com

Be sure to visit our website:

www.hoppmann-av.com

We look forward to hearing from you!


]]> 2009-10-27T10:25:10-04:00 en-us Copyright © 2009 craigslist, inc. http://baltimore.craigslist.org/tch/1439648228.html text 2009-10-27T10:25:10-04:00 http://baltimore.craigslist.org/tch/1438796305.html
Large law firm headquartered in Baltimore, MD seeks IT Support Technician to provide second tier software and hardware support to the enterprise, receives requests that cannot be handled by first tier support and determines and completes appropriate systems implementation and/or maintenance tasks. Minimum of 3 to 5 years work-related experience required. Send resume and salary requirement to resumes@wtplaw.com. Responses without salary requirements may not be considered. EOE

Functions:
• Second Tier Systems Support: Resolves elevated IT Service Center requests by providing advanced support to the user community during regular business hours as well as outside regular business hours according to a predetermined work schedule. If unable to resolve an issue, elevates and/or escalates service requests according to IT Service Center policies and procedures. Provides basic telephone system and voicemail support (e.g. moving and reconfiguring office phones). Supports current Video Conference Solution. (Approximately 80%)

• Supplementary Duties: Covers first tier Service Request Fulfillment in the absence of IT Customer Service Technician. (Approximately 10%)

• Systems Maintenance: Works in conjunction with the IT Engineering group to perform system maintenance tasks as needed. (Approximately 10%)

Qualifications:
• Technical / Field-Specific
- Advanced knowledge of Windows XP and Office 2003 Suite.
- Strong Desktop management skills
- Demonstrated troubleshooting ability in a Windows Environment, including Active Directory and Citrix
- Demonstrated ability of troubleshooting antivirus and SPAM management solutions (currently Kaspersky)
- Demonstrated ability to support network applications and printers
- Excellent hardware skills with PCs, laptops, and Blackberry Devices
- Demonstrated ability to handle multiple projects and assignments
- Demonstrated ability to administer and trouble shoot voice systems
- Demonstrated ability to support document management and legal research tools
- Demonstrated ability to support Video Teleconferencing equipment

• Non-technical
- Excellent written and verbal communication
- Strong customer service mind-set and excellent customer service skills
- Ability to work well independently and as part of a team
- Ability to travel to remote offices
- Experience in a fast paced environment

]]> 2009-10-26T16:57:25-04:00 en-us Copyright © 2009 craigslist, inc. http://baltimore.craigslist.org/tch/1438796305.html text 2009-10-26T16:57:25-04:00 http://baltimore.craigslist.org/tch/1438698893.html
Candidate Must Possess the Following:
*Excellent customer service skills.
*An Associates degree in Electronics OR equivalent certification in a related field from a trade or vocational school.
*Minimum of three years experience in an intense Technical Support environment (e.g., Help Desk or Call Center).

This position requires shift work, and on-call duty one weekend per month.

Interested applicants should e-mail their resume to: info@nancyadamspersonnel.com]]> 2009-10-26T16:02:48-04:00 en-us Copyright © 2009 craigslist, inc. http://baltimore.craigslist.org/tch/1438698893.html text 2009-10-26T16:02:48-04:00 http://baltimore.craigslist.org/tch/1438690566.html
Must Have:

- Experience building large cables and wire harnesses
- Must have knowledge of industry color codes
- Experience with electro-mechanical assembly techniques
- Ability to use automatic and semi-automatic machine and hand tools

Multiple positions available: 1st and 3rd shift contracts available

Please email your resume, wage history and shift availability for consideration
]]> 2009-10-26T15:58:02-04:00 en-us Copyright © 2009 craigslist, inc. http://baltimore.craigslist.org/tch/1438690566.html text 2009-10-26T15:58:02-04:00 http://baltimore.craigslist.org/tch/1438672460.html
Must Have:

- Experience working with test equipment: Ohmmeters, digital voltmeters, generators, counters and oscilloscopes
- Ability to read schematic drawings
- Knowledge of Ohm’s Law
- Associate’s Degree in Electric Technology or equivalent
- Experience with programming and/or RF Circuitry is a plus

Multiple positions available: 3rd Shift Full time positions and 1st Shift Contract positions

Please email your resume, wage history and shift availability for consideration

]]> 2009-10-26T15:48:06-04:00 en-us Copyright © 2009 craigslist, inc. http://baltimore.craigslist.org/tch/1438672460.html text 2009-10-26T15:48:06-04:00 http://baltimore.craigslist.org/tch/1438390138.html
As a successful Technical Support Representative you will be responsible for providing advanced remote operational and technical support in a Help Desk environment.
As a successful Technical Support Representative you will:
• Assist with business software and network support. This includes providing telephone support, maintaining details in the ticket tracking system and effectively escalating issues when necessary.
• Acquire and maintain current knowledge of proprietary products, websites, hardware, services, and support policies in order to provide technically accurate solutions to customers;
• Provide accurate and creative solutions to customer problems to ensure customer productivity and satisfaction.
• Analyze, research, resolve, and respond to all support requests in a timely and professional manner.
• Participate in team projects that enhance the quality or efficiency of the Help Desk.
• Additional duties and responsibilities are required to meet changing business requirements and commitment to continuous improvement.

ADDITIONAL REQUIREMENTS
• Ability to provide a positive customer experience with outstanding customer service skills.
• Excellent oral communication skills and the ability to write in a clear, concise manner. A high degree of technical aptitude, allowing the candidate to approach and solve problems with previously unfamiliar hardware and software.
• Ability to rapidly determine complexity and severity of problems, resolving less complex and more severe problems immediately. Strong understanding of Microsoft OS technologies and a working knowledge of hardware configuration/setup. A basic understanding of data communications facilities is desirable.
• Experience troubleshooting PCs, Microsoft Operating Systems (XP, Vista, Server 2000/2003), and various PC applications.
• Ability to interact effectively with staff, management and customers in a team environment.
• Ability to manage multiple open issues and projects in a timely and detailed fashion.
• Accurate and thorough documentation skills are essential.
• Experience supporting a wide range of desktop hardware.
• Experience supporting off the shelf and custom built applications.
• Ability to communicate clearly and effectively with peer group.
• Ability to quickly recognize and escalate issues.
• Ability to quickly document and add to the existing knowledgebase.
• Ability to work late shift and weekend hours.

Education and Experience Requirements:
• 4 Year Degree in Computer Science/Information or related field or equivalent work experience and/or technical training.
• Networking experience (2 years+), configuring firewalls, printers and other related hardware. Server/Client configuration is a plus. Experience supporting small office networks (A PLUS).
• Experience working with various cable or DSL modems and routers (A PLUS).
• Must dress and present in a professional manner.

Physical Requirements:
• This position is in an office setting that requires minimal physical abilities. The ability to lift a PC or monitor may be required. Some infrequent travel may be required.
]]> 2009-10-26T13:23:35-04:00 en-us Copyright © 2009 craigslist, inc. http://baltimore.craigslist.org/tch/1438390138.html text 2009-10-26T13:23:35-04:00 http://baltimore.craigslist.org/tch/1437959010.html
Candidates will be expected to disconnect and reconnect PC equipment and place peripherals and phones into a bag for moving. They will also reconnect PC equipment and perform asset invetory scans. ]]> 2009-10-26T09:14:59-04:00 en-us Copyright © 2009 craigslist, inc. http://baltimore.craigslist.org/tch/1437959010.html text 2009-10-26T09:14:59-04:00 http://baltimore.craigslist.org/tch/1435382811.html 2009-10-24T04:33:32-04:00 en-us Copyright © 2009 craigslist, inc. http://baltimore.craigslist.org/tch/1435382811.html text 2009-10-24T04:33:32-04:00 http://baltimore.craigslist.org/tch/1435381936.html 2009-10-24T04:29:01-04:00 en-us Copyright © 2009 craigslist, inc. http://baltimore.craigslist.org/tch/1435381936.html text 2009-10-24T04:29:01-04:00 http://baltimore.craigslist.org/tch/1435381332.html 2009-10-24T04:25:43-04:00 en-us Copyright © 2009 craigslist, inc. http://baltimore.craigslist.org/tch/1435381332.html text 2009-10-24T04:25:43-04:00 http://baltimore.craigslist.org/tch/1435380234.html 2009-10-24T04:19:58-04:00 en-us Copyright © 2009 craigslist, inc. http://baltimore.craigslist.org/tch/1435380234.html text 2009-10-24T04:19:58-04:00 http://baltimore.craigslist.org/tch/1435377898.html 2009-10-24T04:07:58-04:00 en-us Copyright © 2009 craigslist, inc. http://baltimore.craigslist.org/tch/1435377898.html text 2009-10-24T04:07:58-04:00 http://baltimore.craigslist.org/tch/1435373161.html 2009-10-24T03:46:36-04:00 en-us Copyright © 2009 craigslist, inc. http://baltimore.craigslist.org/tch/1435373161.html text 2009-10-24T03:46:36-04:00 http://baltimore.craigslist.org/tch/1434872521.html 2009-10-23T17:49:42-04:00 en-us Copyright © 2009 craigslist, inc. http://baltimore.craigslist.org/tch/1434872521.html text 2009-10-23T17:49:42-04:00 http://baltimore.craigslist.org/tch/1434781361.html
Position Description:
The Systems Administrator/Technical Support position functions as part of CUA’s technical support team and will have direct responsibility for the Windows 2003 environment performing duties on a wide range of servers and systems. The position supports all of the windows server hardware / software installations, configurations, patch management, and hardware / software monitoring solutions.

The successful candidate will also provide technical support for a wide array of users. She/he will assume ownership of technical projects and work with other members of the organization to bring projects to completion. A broad skill-set will be needed to be successful in our diverse environment. This is a hands-on position and the candidate will be expected to interact at all levels of any project (analysis and research, recommendations, implementation, testing, training, etc…) as needed.

Duties and Responsibilities:
• Systems administration includes configuration, maintenance, troubleshooting, and resolution of any issues that arise
• Managing the Active Directory implementation and configuration
• Monitoring, implementation, and support of all server based hardware and enterprise applications
• Group Policy implementation and maintenance
• Maintain standards documentation
• Monitor system logs and activity on all Domain Controllers
• Manage distribution and coordinate installation of software updates (application and operating system updates)
• Monitor backups
• Assist with disaster recovery planning and testing
• Evaluating and recommending support tools, applications, appliances to improve the technical operation

Qualifications
• The position requires a full understanding of Microsoft software solutions (Windows 2003, Active Directory, Terminal Services, LDAP, DNS, WINS, DHCP, DFS, RAS, RIS, Windows Clustering, Group Policy, and IIS administration)
• 3 to 5 years of practical experience in Windows Systems Administration and Windows Active Directory Administration (MCSE-2003 preferred). Scripting for Active Directory, specifically VBS or WMI
• Experience utilizing group policies
• Working knowledge of VMware
• Good oral and written communication skills - effectively communicate issues and resolutions to all levels of the organization
• Ability to maintain confidentiality with sensitive customer and internal information
• Bachelors degree in Information Technology or Computer Science
• Experience with Exchange 2003/2007 administration
• Understanding of Windows XP workstation OS
• Ability to use Active Directory utilities
• Knowledge of scripting; creation, modification and execution
• Demonstrates knowledge of basic security principles related to network operations and file server security
• Ability to work in an environment with shifting priorities and assignments

Additional Skills:
• Experience with MS-SQL database administration
• Experience with helpdesk ticketing systems (as an end user and/or administrator)
• Experience with WSUS, SMS, or Operations Manager
• Experience with backup applications such as Symantec Backup Exec 10d (or later)
• Experience with SAN Management Technologies
Experience with developing Crystal Reports templates and reports
]]> 2009-10-23T16:53:54-04:00 en-us Copyright © 2009 craigslist, inc. http://baltimore.craigslist.org/tch/1434781361.html text 2009-10-23T16:53:54-04:00 http://baltimore.craigslist.org/tch/1434770040.html
Must Have:

- Experience working with test equipment: Ohmmeters, digital voltmeters, generators, counters and oscilloscopes
- Ability to read schematic drawings
- Knowledge of Ohm’s Law
- Associate’s Degree in Electric Technology or equivalent
- Experience with programming and/or RF Circuitry is a plus

Multiple positions available: 3rd Shift Full time positions and 1st Shift Contract positions

Please email your resume, wage history and shift availability for consideration
]]> 2009-10-23T16:44:55-04:00 en-us Copyright © 2009 craigslist, inc. http://baltimore.craigslist.org/tch/1434770040.html text 2009-10-23T16:44:55-04:00 http://baltimore.craigslist.org/tch/1434504029.html
Established A/V Integrator is looking for a Crestron Certified Programmer to program control systems for commercial applications (boardrooms, classrooms, training rooms, auditoriums, etc.) as well as residential applications (home theaters, distributed audio, lighting and HVAC controls, etc.) using Crestron control systems. Utilize existing standards and templates as well as work on improving them or building new ones. Test, troubleshoot, and debug programs/av systems.
What you need for the job: 3+ years experience in programming advanced control (residential or commercial) systems in Crestron. S+ programming a plus.
Ability to read/interpret ACAD drawings and excellent AV knowledge/troubleshooting skills are a must.
Deep knowledge of audio distribution, video distribution and switching. Excellent organizational skills, oral and written communications skills, time management skills, and the ability to multitask is part of the job.
Crestron Certified Programmer mandatory, any CEDIA certifications are a great plus but not mandatory.
**Please email resumes to: resumes95@yahoo.com**]]> 2009-10-23T14:18:04-04:00 en-us Copyright © 2009 craigslist, inc. http://baltimore.craigslist.org/tch/1434504029.html text 2009-10-23T14:18:04-04:00 http://baltimore.craigslist.org/tch/1434463658.html 2009-10-23T13:58:40-04:00 en-us Copyright © 2009 craigslist, inc. http://baltimore.craigslist.org/tch/1434463658.html text 2009-10-23T13:58:40-04:00 http://baltimore.craigslist.org/tch/1433380544.html
The best candidate would be individuals who are interested in long-range career growth and have the strategic ability to plan for their professional futures. Our field service technicians are based out of their homes and go directly to customer sites for their Dell Warranties repair . You will work with a remote dispatch manager to accomplish the necessary service level of agreements which is required by our clients and the customers. Contractors are encouraged to take responsibility for their own careers. You'll be working with an award-winning team with an impressive track record.

Characteristic Duties and Responsibilities:

Hardware Installation
Laptops and Desktop experience
Field Service experience
Onsite Technical Support
Reliable Transportation
Valid Driver License
Administrative Duties
Time management and Scheduling of Calls

All candidates must be able to pass a background check

]]> 2009-10-22T18:20:37-04:00 en-us Copyright © 2009 craigslist, inc. http://baltimore.craigslist.org/tch/1433380544.html text 2009-10-22T18:20:37-04:00 http://baltimore.craigslist.org/tch/1433281884.html
The Nixon Power Services Company GE Jenbacher Technician requires the highest-level technical knowledge and the ability to perform tasks above and beyond the normal Kohler technician responsibilities. Based in various locations in the Southeast, the position reports directly to Nixon Energy Solution’s Service Manager. This technician possesses a high level of knowledge, dedication and work ethic required to quickly learn the GE Jenbacher engine driven generator systems, repairs and operations; that allows them to perform major repairs, overhauls and installations of engines, generators and associated equipment.

Responsibilities_____________________

Responsibilities require a specific focus on proven process and procedure in order to:

• Troubleshoot operational failures of GE Jenbacher engine driven generators and associated systems to ensure consistent and reliable system optional standards.
• Review installations and perform system start-up, commissioning and testing.
• Complete minor and major overhauls of GE Jenbacher engine driven generators through engine repairs, rebuilds, and replacements.
• Adjust and troubleshoot grid paralleling switchgear associated with the GE Jenbacher engine driven generators.
• Adjust and troubleshoot gas treatment and conditioning systems associated with the GE Jenbacher engine driven generators.
• Perform minor and major repairs on GE Jenbacher engine driven generators.
• Determine appropriate course of action for site issues weighing time, cost and customer satisfaction issues.
• Accurately determine customer/site requirements.
• Professionally assist and support customers/sites via remote communication.
• Organize and implement project plans, minimizing costs and maximizing customer satisfaction.
• Take lead on large projects, supervising other technicians and working with both vendors and customers.
• Deliver equipment when appropriate.

Education and experience______________

High school diploma or GED certificate; and training from accredited technical school specializing in diesel or gas engines, or honorable military discharge with a duty assignment related to vehicle or power generation equipment service. Training and experience on troubleshooting, repairing and rebuilding GE Jenbacher generators is desired.

Skills and abilities____________________

• Ability to read schematics.
• Ability to diagnose and carry out major repairs.
• Ability to set up transfer switches, transformers, electrical distribution system, parallel generators and work with ‘twin-packs’.
• Ability to tie in to customer’s electrical panels.
• Experience with and proficiency in PC,
• Self-starter, exercises good judgment, is proactive, and demonstrates timely follow-through.
• Practiced organizational skills; adherence to timelines and schedules; and attention to detail.
• Professional and effective skills of written and verbal communication.
• Excellent interpersonal skills.
• Maintain necessary legal and technical certifications.
• Willingness and ability to manage through collaboration; embrace accountability; share responsibility; and develop employees for personal and professional growth.
• Know and follow all safety requirements.
• Safely operate a company vehicle, safe driving record

Physical Demands *
While performing the duties of this position, service technicians are regularly required to:
• Use hands/fingers handle, or feel
• Reach with hands and arms
• Stand, walk, sit, climb, balance, stoop, kneel, crouch and crawl
• Lift and/or move up to 50 lbs. (and occasionally up to 100 lbs.)
• Be exposed to moving mechanical parts; fumes or airborne particles; outside weather conditions (extreme heat and cold), and risk of electrical shock

* Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
]]> 2009-10-22T17:34:38-04:00 en-us Copyright © 2009 craigslist, inc. http://baltimore.craigslist.org/tch/1433281884.html text 2009-10-22T17:34:38-04:00 http://baltimore.craigslist.org/tch/1433122725.html https://home.eease.com/recruit/?id=471572

REGIONAL DEPLOYMENT INSTALLER I

Qualifications: The following are preferred or desired unless specifically stated:
High school diploma or equivalent required; A+ certification or AS degree preferred
Minimum 1 years retail store level experience desired;
Prior IT hardware installation experience in retail environment preferred
Good communication and professional level interpersonal skills required; this position will interface directly with customers and end users; must be able to communicate effectively in English using all standard business methods of communicating
Well developed written communication skills required to provide accurate notation, billing, and parts order information
Must ability to work in adverse repair/installation environments
Must possess ability to work independently as needed while being a strong team player
Must pass criminal background, pre-employment drug screening, and Motor Vehicle Record check

This position may provide support to any or all of the services provided by Tolt Service Group. However, candidates seeking employment at this level may not be required to support all services. The following responsibilities outline many of the services provided by the company:

Key Responsibilities will include:
Install IT hardware as part of deployment projects
Installation of any IT related device found within retail environment
Setup and configuration of installed hardware
Complete troubleshooting of out of box failures
Maintain accurate record of installation including, but not limited to, quantities, serial numbers and asset numbers of installed hardware
Participation in staging and integration of IT hardware
Participation in final disposition of items removed during project
Maintain constant adherence to Inventory Control practices and standards

Additional Responsibilities may include, but are not limited to:
Complete ad hoc IT hardware installation tasks as needed
Troubleshooting, maintenance, repair, and recovery of failed IT hardware in live retail and office environments as needed
Support low voltage cabling projects as needed
Support within installation or cabling projects may require extensive travel
Shifts will vary, to include overnight installation projects
Use of personal vehicle is required for local work
May be assigned other duties as needed

Compensation: Wage commensurate with experience and qualifications (Grade 12).This position is classified as non-exempt hourly.

Recruiting: MD, Baltimore - RDI I/temp

AN EQUAL OPPORTUNITY EMPLOYER ]]> 2009-10-22T15:33:49-04:00 en-us Copyright © 2009 craigslist, inc. http://baltimore.craigslist.org/tch/1433122725.html text 2009-10-22T15:33:49-04:00 http://baltimore.craigslist.org/tch/1432875697.html
This position is ideal for the individual who…

> Is hard working and delivers in a multi-project team environment with cross-functional staff
> Enjoys taking initiative, technical challenges and finding solutions to problems
> Is detail-oriented and dedicated to developing quality products
> Enjoys enhancing their existing skills and learning new ones
> Is a self-starter, who can work remotely/telecommute
> Able to manage multiple projects simultaneously
> Anxious to research upcoming technologies and implement them

Responsibilities:

> Gather requirements and interact directly with clients
> Analyze complex specifications and proposals, identify key issues, and recommend sensible technical and coding solutions
> Ability to do wireframes and good understand of site architecture
> Competently manage a projects success, working directly with design and programming
> Communicates effectively in both verbal (i.e. day-to-day discussions, project team meetings, requirements/project meetings, etc.) and written (requirements and design specifications documents, code development, project status reports, technical documentation, etc.) form
> With minimal or no direction, perform complex assignments with an emphasis on detail and quality
> Meet project deadlines
> Establish yourself as the technical expert in understanding and implementing the latest trends, applications, best practices and emerging technologies
> Intervene and personally code projects in necessary situations
> Write documentation as needed
> Ability to schedule and work on multiple projects at the same time
> Remain flexible in changing development and hosting environments

Required Qualifications:

> 3+ years of web development and programming experience
> Excellent programming, code development, code debugging and testing skills, troubleshooting skills, and experience with numerous operating systems, development environments, programming languages and architectures. Expert development skills across a range of technologies such as HTML/XHTML/DHTML/WAP, CSS, PHP, .NET, MS SQL, MySQL, AJAX/Javascript, XML/XSLT, RSS, etc.
> Understanding of cross-browser issues and Web Standards. Understanding web development/software development best practices.
> Proven track record of launching interactive websites/applications and ability to develop applications across multiple complex environments with varying configurations

Desired Qualifications:

> BS degree or advanced degree in Computer Science
> Experience with content management systems and social networking functionality

]]> 2009-10-22T13:14:09-04:00 en-us Copyright © 2009 craigslist, inc. http://baltimore.craigslist.org/tch/1432875697.html text 2009-10-22T13:14:09-04:00 http://baltimore.craigslist.org/tch/1431829632.html That post wasn't made by a recruiter, it's for a position at Barcoding Inc on Boston street in fells point. If you search by their name, you'll see tons of jobs they've listed.
They're actually a pretty cool company, with lots of benefits. I interned with them 2 years ago and had a wonderful experience.

Dumb dumb.]]> 2009-10-21T17:39:18-04:00 en-us Copyright © 2009 craigslist, inc. http://baltimore.craigslist.org/tch/1431829632.html text 2009-10-21T17:39:18-04:00 http://baltimore.craigslist.org/tch/1431521118.html TS/SCI Clearance located in Elkridge, MD

Experience:
Mid-Level Positions 2-5 years experience system administration with some shell or perl scripting experience preferred
Must have experience with system builds, testing, upgrades, installs
- flexible for travel if builds take place off site.
Red Hat Linux Background
**Certs RHCT and/or RHCE
]]> 2009-10-21T14:37:33-04:00 en-us Copyright © 2009 craigslist, inc. http://baltimore.craigslist.org/tch/1431521118.html text 2009-10-21T14:37:33-04:00 http://baltimore.craigslist.org/tch/1431312606.html ]]> 2009-10-21T12:56:07-04:00 en-us Copyright © 2009 craigslist, inc. http://baltimore.craigslist.org/tch/1431312606.html text 2009-10-21T12:56:07-04:00 http://baltimore.craigslist.org/tch/1431318043.html
Skills:

Bachelors degree or equivalent experience, A+, MCP Certifications, Active Directory, Windows Server
and WorkStation Administration

Job Summary:
Provide technical assistance to clients in person, via telephone, or remotely. Assist IT team with support,
maintenance, configuration, development and deployment of all areas of technology within the company
to include: hardware, software, wiring, telecom, networking, etc.

Duties and Responsibilities:

Provide technical support as required for internal and external users.
Handle user questions and issues from multiple mediums: phone, email, face-to-face.
Effectively and efficiently communicate with customer to identify symptoms, causes and solutions.
Support installation of new systems as required.
Document all customer issues and resolutions within IT Departments call tracking software.
Work assigned shifts and off-duty on-call shifts as necessary.
Local travel for support issues will be required.
Install, update and troubleshoot computer hardware and software.
Work with various personnel to help develop more efficient and functional ways to complete tasks.
Assist the Network Administrator and Network Engineer with all projects.
Ability to lift a minimum of 40lbs which will be required for moving various equipment such as servers,
printers, networking equipment, etc.
Perform other duties as assigned by the Director of Information Technology.

Qualifications:

Bachelor’s degree or equivalent experience is required and minimum 2 years experience with technical
support and/or implementation is preferred. Successful candidates will possess strong analytical and
communication skills, Windows and Active Directory, networking and application support experience.
Technical problem solving skills and ability to work independently are required.

Fax 443-795-6507 or email your resume to lhunter@omegacorit.com
]]> 2009-10-21T12:48:10-04:00 en-us Copyright © 2009 craigslist, inc. http://baltimore.craigslist.org/tch/1431318043.html text 2009-10-21T12:48:10-04:00 http://baltimore.craigslist.org/tch/1431267685.html
Essential Tasks and Responsibilities


1. Helpdesk: – The KMS will be the Tier 1 level of support for all Knowledge Management related helpdesk tickets. These tickets require prompt response based our Service Management guidelines. KM management will be involved in all Tier II level tickets.
2. R&D: researching, testing, developing and recommending new SharePoint techniques, 3rd party tools and webparts for our existing SharePoint environments.
3. KM Strategy: The KMS will be part of the KM Strategy creation and evolution process. They should be capable of articulating their position and opinions of our initiatives based on knowledge and experience.
4. Site Creation and Training: The KMS will be responsible for all basic ClientNet site creation, training new site owners and AD Admin installation with IT.
5. Infrastructure Support: work with KM management and IT staff to insure all infrastructure upgrades, service packs, security changes and general maintenance.
6. Site Monitoring: – The KMS will be responsible for making sure that the existing Site Monitoring metrics for KnowledgeNet are completed on a daily/weekly basis. They will also be responsible for testing all Reporting/Monitoring Software and creating monthly performance reports for the KM management team.
7. Utilization Auditing: – The KMS will complete monthly utilization audits of our existing ClientNet sites and report on these metrics.


Education and/or Experience

• 2+ Years proficiency in SharePoint MOSS and WSS 3.0 administration
• 2+ Years experience in a Corporate Knowledge Management group preferred.
• Ability to document complex technical processes, requirements and functional specifications
• Project management experience working within tight deadlines
• Ability to work Independently on Initiatives
• Strong communication skills and the ability to support clients in a standard helpdesk environment.
• Some development (HTML, JavaScript, ASP.Net, SharePoint) experience a plus but not required; this is a support/implementation/R&D role more than development.
• Results driven
• Bachelor's degree from four-year College or university or equivalent experience.

To apply, please click on the following link:
https://www.hirebridge.com/v3/application/applink.aspx?cid=5513&jid=87862
]]> 2009-10-21T12:20:57-04:00 en-us Copyright © 2009 craigslist, inc. http://baltimore.craigslist.org/tch/1431267685.html text 2009-10-21T12:20:57-04:00 http://baltimore.craigslist.org/tch/1431222947.html
A minimum of four years of experience supporting MS Office and Windows XP, a minimum of two years of experience providing desk side and/or telephone support to users, and knowledge of hardware and communication applications required. The successful candidate will possess excellent communication, organization and customer service skills and be able to travel to other firm offices as needed. Hours: 9:00 p.m. – 5:00 a.m., Sunday through Thursday. Will report to the Director of User Services.

Venable provides a comprehensive benefits package, a competitive salary, and excellent working conditions in a professional environment. Visit our Web site at www.venable.com.

Please respond to: Venable LLP, Attn: HR Dept., 750 E. Pratt Street, Suite 900, Baltimore, MD 21202; or email careeropp@venable.com. EOE M/F/D/V.
]]> 2009-10-21T12:08:41-04:00 en-us Copyright © 2009 craigslist, inc. http://baltimore.craigslist.org/tch/1431222947.html text 2009-10-21T12:08:41-04:00 http://baltimore.craigslist.org/tch/1431218600.html
PC Customer Support Analyst provides world-class service to Global Payments’ merchants by offering a higher level of contact to merchants requesting assistance through the inbound call center.

Role

*Strive for one call resolution, if unable to resolve the merchant’s inquiry at the time of call, complete appropriate documentation, provide accurate time frames for resolutions, and follow-up as required to resolve issue.
*Clarify Global Payments policies, procedures, and products to internal and external customers.
*Maintain individual productivity.
*Meet expectation standards including, but not limited to:
-Handle time
-Adherence
-After Call Work
-Quality
*Successfully complete training as required.
*Identify and service merchant PC software product problems, communication types supported by Global Payments, and TPAPs certified to process with Global Payments.
*Provide excellent customer service and maintain proper telephone etiquette.
*Log and document merchant calls on appropriate systems.
*Use internal systems to review and interpret merchant data.
*Attend and participate in Team Meetings.
*Exhibit professional appearance and behavior at all times.
*Comply with all policies and procedures in regards to the Customer Support Department and Global Payments Inc.
*Perform other duties and responsibilities as assigned.

Requirements

*Must be Bilingual- Fluent in Spanish & English
*High school diploma or equivalent.
*Ability to complete multiple tasks in a fast paced environment to transition quickly from one call request to another
*Willingness and ability to follow all company policies and procedures, as well as internal departmental procedures to ensure consistent treatment of customers
*Ability to work in team driven environment yet be able to work independently to complete daily expectations.
*Must have good organizational skills, good interpersonal communication skills (written and oral) and be detailed oriented.
*Trained on all Global Payments platforms preferred.
*Ability to make accurate decisions based on customer data provided and departmental guidelines to reach one call resolution.
*Willingness to take ownership for own work to recognize training needs for continuous improvement.
*Windows OS operating experience required, troubleshooting experience preferred.
*Microsoft Office experience preferred.
*Possess a positive attitude, be flexible and customer focused to ensure a positive, delightful customer experience.
*Ability to follow through and meet deadlines consistently to provide a helpful and reliable customer experience.
]]> 2009-10-21T11:54:28-04:00 en-us Copyright © 2009 craigslist, inc. http://baltimore.craigslist.org/tch/1431218600.html text 2009-10-21T11:54:28-04:00 http://baltimore.craigslist.org/tch/1430088611.html SPARTAN COMPUTER SERVICES, INC.


Industry: Information Technology/Computer Hardware
Installation-Maintenance-Repair
Required Education: 2-Year Degree or Tech School Diploma
Employee Type: Full-Time Employee
Required Experience: At Least 1 Year
Required Travel: Road Warrior
Preferred
Certifications: A+, Net+ are a + but not necessary.
____________________________

DESCRIPTION

Spartan Computer Services, Inc. is a national point-of-sale service/maintenance and installation provider to multi-unit restaurants in the United States. SCS is seeking Point-of-Sale Computer Field Technicians to cover Baltimore MD and surrounding Areas including parts of DE and PA. Candidates should be self starters with good computer hardware and customer service skills. Knowledge of POS equipment is a plus. Previous restaurant experience a plus.

This position requires flexible work hours with extensive travel in the assigned area. Candidates must provide own transportation, valid drivers license and proof of auto insurance. Auto allowance and mileage is included in the compensation package. Candidates will also be responsible for maintaining a small inventory of computer parts.

PERSONAL ATTRIBUTES OF TECHNICIAN:
High energy and good team player
Ability to follow directions as well as lead
Ability to climb ladders, demonstrate good dexterity, capable of lifting 85 pounds
Detail oriented with a sense of urgency and commitment to results.
Has the ability to work independently, handle multiple tasks, prioritize, and meet deadlines
Has excellent speaking, writing, and problem solving skills
Is a motivated, forward-thinking self starter seeking advancement
Proactively builds positive, enduring customer relationships
Is neat, polite, business like, and is a good citizen (i.e., does not have convictions for violent crimes or crimes against property)






REQUIREMENTS

Works with the Call Center to receive and discuss details of the call assignment. Decides to either set the time to service the site or to call the help desk and walk them through the problem. Must meet service level agreement of the customer.

Always practices proper communication with the customer. Coordinates any issues or communications with the correct functionary or help desk.

Once the tech is on-site and has analyzed the problem; he or she repairs, replaces and/or services the computer part or machine.

Manages own stocking level of parts and escalates to the inventory person in the area if any part needs get to a critical level.

Must be able to work flexible hours based on call volume in the area.

Background checks will be conducted.

Please visit our website at www.spartancomputer.com
]]> 2009-10-20T15:33:00-04:00 en-us Copyright © 2009 craigslist, inc. http://baltimore.craigslist.org/tch/1430088611.html text 2009-10-20T15:33:00-04:00 http://baltimore.craigslist.org/tch/1429917411.html
Ability to work with hands in multiple of tasks like prep for painting, unmasking and stenciling of parts, deburring of details, operating of machines that are setup, minor assembly, and other task as required; good housekeeping habits and quality first concepts are expected. Knowledge in reading of prints, usage of measuring devises and other mechanical tooling is a plus.

Please email your resume and hourly wage requirement to be considered. ]]> 2009-10-20T13:58:39-04:00 en-us Copyright © 2009 craigslist, inc. http://baltimore.craigslist.org/tch/1429917411.html text 2009-10-20T13:58:39-04:00 http://baltimore.craigslist.org/tch/1429910950.html
Must Have:

- Experience working with test equipment: Ohmmeters, digital voltmeters, generators, counters and oscilloscopes
- Ability to read schematic drawings
- Knowledge of Ohm’s Law
- Associate’s Degree in Electric Technology or equivalent
- Experience with programming and/or RF Circuitry is a plus

Multiple positions available: 3rd Shift Full time positions and 1st Shift Contract positions

Please email your resume, wage history and shift availability for consideration
]]> 2009-10-20T13:55:18-04:00 en-us Copyright © 2009 craigslist, inc. http://baltimore.craigslist.org/tch/1429910950.html text 2009-10-20T13:55:18-04:00 http://baltimore.craigslist.org/tch/1429474794.html http://careers.gbsolutionsinc.com/

Job Responsibilities

• Re-image and encrypt all laptops;
• Implement virtual server disaster recovery solutions
• Support remote maintenance and troubleshoot workstations and server via Altiris deployment server tools and utility software
• Maintain and provide custom configurations for training room workstations
• Provide laptop support to 80 High Assurance users (VPN)
• Provide BlackBerry support to all users
• Provide support for all personal digital assistant devices for management and staff
• Provide support and maintenance on the Windows 2003 server, Virtual Server 2005, Window XP, Vista operating systems
• Provide support and maintenance on the MS Office 2003; MS Office 2007 business suite; SharePoint Designer, Dreamweaver, Scanmail for Exchange Server and Microsoft Project 2003 and 2007
• Maintain the test server environment for application developers
• Maintain web servers and provide support to developers
• Provide immediate on-site trouble shooting support to diagnose and resolve hardware or software problems
• Test the hardware and/or software to ensure proper operability
• Instruct the user in the proper use or maintenance of equipment/software, if necessary
• Assure problem resolution and close-out of the problem.
• Support Active Directory migration of all workstations and servers;
• Replace/upgrade Windows Servers
• Support Microsoft Office 2003 suite of software packages including Outlook, Word, Excel, PowerPoint, Access, Front Page, SharePoint designer and MS Project
• Grant database software user privileges
• Grant network access
• Diagnose network communication problems
• Diagnose network hardware troubleshooting, printing problems

Job Requirements:

• High School Diploma, and
• 2+ years VM Ware experience
• 3+years installing software, hands on Help Desk experience
• 2+ years Active Directory experience,
• 2+ years of Server migration and management experience, re-imaging laptops with Norton Ghost, understanding of Blackberry troubleshooting (BES not needed), strong understanding of installing Windows environments.

Candidates must be able to receive a Public Trust level security clearance.

G&B Solutions, Inc., a wholly-owned subsidiary of VSE Corporation, is a high-end Management Consulting and IT Solutions company. We serve as trusted advisors to senior executives across the Federal Government. Our cornerstones are enterprise-wide business and technical architectures, IT security, and IT infrastructure support. We provide flexibility and quality solutions to our customers. Please feel free to visit our website for more information at www.gbsolutionsinc.com.

G&B Solutions, Inc. is an equal opportunity employer. Minorities, females, veterans and persons with disabilities are encouraged to apply.
]]> 2009-10-20T09:46:00-04:00 en-us Copyright © 2009 craigslist, inc. http://baltimore.craigslist.org/tch/1429474794.html text 2009-10-20T09:46:00-04:00 http://baltimore.craigslist.org/tch/1428702363.html Importance

PC Customer Support Analyst provides world-class service to Global Payments’ merchants by offering a higher level of contact to merchants requesting assistance through the inbound call center.

Role

*Strive for one call resolution, if unable to resolve the merchant’s inquiry at the time of call, complete appropriate documentation, provide accurate time frames for resolutions, and follow-up as required to resolve issue.
*Clarify Global Payments policies, procedures, and products to internal and external customers.
*Maintain individual productivity.
*Meet expectation standards including, but not limited to:
-Handle time
-Adherence
-After Call Work
-Quality
*Successfully complete training as required.
*Identify and service merchant PC software product problems, communication types supported by Global Payments, and TPAPs certified to process with Global Payments.
*Provide excellent customer service and maintain proper telephone etiquette.
*Log and document merchant calls on appropriate systems.
*Use internal systems to review and interpret merchant data.
*Attend and participate in Team Meetings.
*Exhibit professional appearance and behavior at all times.
*Comply with all policies and procedures in regards to the Customer Support Department and Global Payments Inc.
*Perform other duties and responsibilities as assigned.

Requirements

*Must be Bilingual- Fluent in Spanish & English
*High school diploma or equivalent.
*Ability to complete multiple tasks in a fast paced environment to transition quickly from one call request to another
*Willingness and ability to follow all company policies and procedures, as well as internal departmental procedures to ensure consistent treatment of customers
*Ability to work in team driven environment yet be able to work independently to complete daily expectations.
*Must have good organizational skills, good interpersonal communication skills (written and oral) and be detailed oriented.
*Trained on all Global Payments platforms preferred.
*Ability to make accurate decisions based on customer data provided and departmental guidelines to reach one call resolution.
*Willingness to take ownership for own work to recognize training needs for continuous improvement.
*Windows OS operating experience required, troubleshooting experience preferred.
*Microsoft Office experience preferred.
*Possess a positive attitude, be flexible and customer focused to ensure a positive, delightful customer experience.
*Ability to follow through and meet deadlines consistently to provide a helpful and reliable customer experience.]]> 2009-10-19T17:12:11-04:00 en-us Copyright © 2009 craigslist, inc. http://baltimore.craigslist.org/tch/1428702363.html text 2009-10-19T17:12:11-04:00 http://baltimore.craigslist.org/tch/1428529337.html - Five years of full-time employment in Port and/or Marine and Highway construction technician activities.
- Elementary knowledge of algebra,geometry, trigonometry
- Introductory knowledge of basic engineering principles,working knowledge of construction inspection principles,practices,methods and tests.
- Working knowledge of surveying principles and techniques; care and use of survey instruments.
- Read and interpret plans,maps and specifications
The successfull cndidate may substitute education in an engineering curriculum at an accredited junior college, colloge or university at the rate of thirty semester credit hours per year for up to one (1) year of the required experience and NICET Level 3 or higher certification for one (1) year of required MPA experience]]> 2009-10-19T15:33:57-04:00 en-us Copyright © 2009 craigslist, inc. http://baltimore.craigslist.org/tch/1428529337.html text 2009-10-19T15:33:57-04:00 http://baltimore.craigslist.org/tch/1428522857.html - Seven years of full-time employment in Port and/or Marine and Highway construction technician activities.
- Elementary knowledge of algebra,geometry, trigonometry
- Introductory knowledge of basic civil engineering principles,working knowledge of construction inspection principles,practices,methods and tests.
- Working knowledge of surveying principles and techniques; care and use of survey instruments.
- Read and interpret plans,maps and specifications
The successfull cndidate may substitute education in an engineering curriculum at an accredited junior college, colloge or university at the rate of thirty semester credit hours per year for up to one (1) year of the required experience and NICET Level 3 or higher certification for one (1) year of required MPA experience.]]> 2009-10-19T15:30:30-04:00 en-us Copyright © 2009 craigslist, inc. http://baltimore.craigslist.org/tch/1428522857.html text 2009-10-19T15:30:30-04:00 http://baltimore.craigslist.org/tch/1428347421.html SPARTAN COMPUTER SERVICES, INC.


Industry: Information Technology/Computer Hardware
Installation-Maintenance-Repair
Required Education: 2-Year Degree or Tech School Diploma
Employee Type: Full-Time Employee
Required Experience: At Least 1 Year
Required Travel: Road Warrior
Preferred
Certifications: A+, Net+ are a + but not necessary.
____________________________

DESCRIPTION

Spartan Computer Services, Inc. is a national point-of-sale service/maintenance and installation provider to multi-unit restaurants in the United States. SCS is seeking Point-of-Sale Computer Field Technicians to cover the Southern Maryland and costal areas. Candidates should be self starters with good computer hardware and customer service skills. Knowledge of POS equipment is a plus. Previous restaurant experience a plus.

This position requires flexible work hours with extensive travel in the assigned area. Candidates must provide own transportation, valid drivers license and proof of auto insurance. Auto allowance and mileage is included in the compensation package. Candidates will also be responsible for maintaining a small inventory of computer parts.

PERSONAL ATTRIBUTES OF TECHNICIAN:
High energy and good team player
Ability to follow directions as well as lead
Ability to climb ladders, demonstrate good dexterity, capable of lifting 85 pounds
Detail oriented with a sense of urgency and commitment to results.
Has the ability to work independently, handle multiple tasks, prioritize, and meet deadlines
Has excellent speaking, writing, and problem solving skills
Is a motivated, forward-thinking self starter seeking advancement
Proactively builds positive, enduring customer relationships
Is neat, polite, business like, and is a good citizen (i.e., does not have convictions for violent crimes or crimes against property)






REQUIREMENTS

Works with the Call Center to receive and discuss details of the call assignment. Decides to either set the time to service the site or to call the help desk and walk them through the problem. Must meet service level agreement of the customer.

Always practices proper communication with the customer. Coordinates any issues or communications with the correct functionary or help desk.

Once the tech is on-site and has analyzed the problem; he or she repairs, replaces and/or services the computer part or machine.

Manages own stocking level of parts and escalates to the inventory person in the area if any part needs get to a critical level.

Must be able to work flexible hours based on call volume in the area.

Background checks will be conducted.

Please visit our website at www.spartancomputer.com

]]> 2009-10-19T14:01:42-04:00 en-us Copyright © 2009 craigslist, inc. http://baltimore.craigslist.org/tch/1428347421.html text 2009-10-19T14:01:42-04:00 http://baltimore.craigslist.org/tch/1424609946.html
-Minimum one year of customer service and/or technical support experience
-Experience working in high volume call or service center atmosphere while balancing multiple priorities and meeting challenging deadlines
-Knowledge of PC hardware and OS software configurations required
-Knowledge of Windows and Enterprise Server Operating Systems preferred
-Knowledge of Relational Databases including Microsoft Access, Oracle, and SQL Server
-Bilingual language experience strongly preferred

*6 month right-to-hire position with outstanding employer. ]]> 2009-10-16T16:55:06-04:00 en-us Copyright © 2009 craigslist, inc. http://baltimore.craigslist.org/tch/1424609946.html text 2009-10-16T16:55:06-04:00 http://baltimore.craigslist.org/tch/1424530352.html
- Laptop Screen Replacement
- Laptop DC jack Repair
- Hard Drive Removal
- Remove the virus and install new operating system
- Replace a keyboard for the laptop
- Set up a network at a home or office
- Replace a PCI card or Ram

Please reply with what all you know ( You do not have to know everything). For the interview, you will tested with what you said you know.
The work is approximately for 10-20 hours and could increase depending on how well you do.

The compensation will be between $8- $14 depending on how experienced you are. ]]> 2009-10-16T16:07:04-04:00 en-us Copyright © 2009 craigslist, inc. http://baltimore.craigslist.org/tch/1424530352.html text 2009-10-16T16:07:04-04:00 http://baltimore.craigslist.org/tch/1424415366.html We currently have a CERTIFIED Computer System Installer position available in our Baltimore, MARYLAND Corporate office.

The Position Requirements are:

Energetic customer service professional who enjoys helping people and solving problems.

The candidate must be:

An excellent listener and diagnostician,

Patient,

A Self-motivated detective or able to seek out information and answers when not readily available,

Willing to go above and beyond to satisfy and help customers while following company procedure,

Able to explain concepts and technical information to customers/clients

And able to work with a team


Duties and Responsibilities

Provide technical installation of computer systems into trucks.

Provide support for our customers.

Handle advanced technical support issues

Ensure proper resolution to issues


Requirements

MUST BE CERTIFIED and be able to show proof of certification.

Must be able to travel to locations to install computer systems to trucks (Baltimore, New Jersey, Virginia, DC, Pennsylvania, etc...)

Overnight stay might be required if installations aren't completed in one days time. (lodging for over night stay will be paid)

The candidate must have experience excellent verbal and written communication skills, a college degree and complete understanding of technical customer service.

If interested in working for a wonderful company, please forward your resume and salary requirements to email address above.

]]> 2009-10-16T15:02:16-04:00 en-us Copyright © 2009 craigslist, inc. http://baltimore.craigslist.org/tch/1424415366.html text 2009-10-16T15:02:16-04:00 http://baltimore.craigslist.org/tch/1424167305.html Helpdesk Engineer

ZystemsGo, Inc. is a growing company that focuses on implementing and improving day-to-day operations through technology in the dental and medical industries.

The selected candidate will work on a team providing operational, technical and help desk type support to medical offices.

Responsibilities include:
• Diagnosing and resolving computer hardware and software problems
• Providing telephone technical support to clients operating in Windows 2000/XP Environments
• Monitoring systems, backing up systems, and performing preventative maintenance and routine operational tasks in the medical offices.
• Applying diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failure problems.
• Develop technical plans and procedures.
• Suggest and implement automation to improve and streamline processes
• Hardware setup and configuration.

Position Requirements
Candidates must have 1 or more years of experience in customer service and a working knowledge in operation of computers and related peripherals. The candidates must also have knowledge in the following areas:

• Windows XP Pro troubleshooting
• 1st and 2nd level help desk procedures
• Supporting non-technical end-users
• Basic understanding of networking (TCP/IP, DNS, Etc.)
• Desire to learn new software and technologies
• Ability to multitask
• Ability to communicate effectively within a team environment

Required Non-Technical Skills:

• Excellent Customer Service skills
• Excellent communication (verbal and written)
• Analytical and logical problem resolution
• Organizational and administrative skills


This is a fast paced position, you will have the opportunity to learn and grow. You must be motivated and energetic. If you are the right person you will grow with ZystemsGo and be rewarded for your hard work.]]> 2009-10-16T12:51:11-04:00 en-us Copyright © 2009 craigslist, inc. http://baltimore.craigslist.org/tch/1424167305.html text 2009-10-16T12:51:11-04:00 http://baltimore.craigslist.org/tch/1423940032.html This is contract style (on-demand dispatch) work paid as part time employee with different rates for wiring, PBX Maintenance, and Networking


We are looking for experienced or certified Avaya, and Nortel PBX support personnel on a contract basis. Please respond with a brief email stating which systems you can support, what areas you are willing to cover, and your requested hourly rate. Its a big plus if you have certification on a system or systems, please list by system.

Additional skills with IP systems and gateway/routers/media servers are helpful, but legacy system support is also in demand.

This opportunity will develop over the next few weeks and is expected to evolve to a regular steam of support requests.

Note: Retirees and displaced industry professionals are encouraged to respond.

Partner
Merlin Legend
Merlin Magix
IP Office
Definity
S8xx Gateways
4600/9600 EndPoints
IP 600
Intuity Audix
Modular Message
Octel
Serenade 200/300
Call Center Programming
Call Accounting
Avaya One-x


Cisco routers and wireless and Voice
Juniper Networks vpn
Meru/Aruba wireless
Spectralink
Nortel
]]> 2009-10-16T11:07:12-04:00 en-us Copyright © 2009 craigslist, inc. http://baltimore.craigslist.org/tch/1423940032.html text 2009-10-16T11:07:12-04:00 http://baltimore.craigslist.org/tch/1423827961.html 2009-10-16T09:21:26-04:00 en-us Copyright © 2009 craigslist, inc. http://baltimore.craigslist.org/tch/1423827961.html text 2009-10-16T09:21:26-04:00 http://baltimore.craigslist.org/tch/1422888726.html Location: Baltimore, MD
Terms: Direct HIre
Salary: $35-60K/yr BOE


Our client is the leading provider of high capacity managed Internet hosting services, they currently have an opening for an Level I/II Technical Support Engineer with at least 2 years of experience. We are seeking an intelligent, highly motivated individual that enjoys assisting clients and has a passion for troubleshooting, learning, sharing knowledge, and understands when to escalate technical issues.

A training period of approximately 30 to 60 days is required during which time the candidate must be able to work 9am to 6pm, Monday through Friday. Upon completion of training, this job requires a rotating shift schedule which includes:

Evenings: 1:00PM to 11:00PM
Nights: 11:00PM to 9:00AM
Weekends: 10:00AM to 10:00PM (1st Shift)
10:00PM to 10:00AM (2nd Shift)


This rotating 160 hour per month schedule provides for one full week off and one full week on approximately every 5 weeks.

Responsibilities include:

- Prompt attendance and punctuality
- Ability to learn quickly and effectively
- Monitor nightly backups
- Managing, monitoring, and administration of servers
- Monitoring and responding to system and network alarms and alerts
- Provide Level 1 assistance to customers and staff via phone, chat, and email
- Escalation of critical issues to on call support staff
- Installation of servers
- Maintaining accurate customer records
- Perform other duties as assigned

Requirements:

Proficiency in the use of MS Office Suite, some experience with Windows 2000 and/or 2003; some experience using Linux; must have knowledge of basic Internet protocols and services such as TCP/IP, DNS, SMTP, POP3, FTP, TELNET, PING, SSH, and HTTP/HTTPS; some basic knowledge of and/or the desire to learn web application servers and platforms such as IIS, Apache, ASP, .NET, ColdFusion, PHP, Perl, HTML; ability to explain technical information to both technical and non-technical people.

Excellent verbal and written communication skills are required.

Experience with some of these technologies is a very helpful, but not strictly required. This position requires a combination of customer support and systems administration. We will provide training to the right candidate in order to fulfill all technical aspects required of the position.

Benefits include paid vacation, company matching 401K program after 12 months of employment, and company paid medical/dental.

A pre-employment background check is required. Please reply to this job posting with your resume and salary requirements. Resumes or responses that do not include salary requirements may not be considered.

Location: Baltimore
Compensation: A competitive salary range (based on experience) is being offered, as well as, an excellent benefits package including company fully paid medical insurance (medical, dental, and vision); 401K plan with company matching after 12 months of employment; paid personal time and paid vacation.
Principals only. Recruiters, please don't contact this job poster.
Please, no phone calls about this job!
Please do not contact job poster about other services, products or commercial interests

]]> 2009-10-15T14:49:44-04:00 en-us Copyright © 2009 craigslist, inc. http://baltimore.craigslist.org/tch/1422888726.html text 2009-10-15T14:49:44-04:00 http://baltimore.craigslist.org/tch/1421392180.html Baltimore, MD (21202)
6 months plus contract
Phone and Onsite Interview required

Will work with SME's in each area to provide the following technical support:
-System configuration support
-Application server support (Apache/Tomcat, IIS)
-Testing Environment support (performance, unit, UAT, product)
-Support Wintel applications including installation, configuration and system administration duties

Required areas of expertise:
-Familiarity with basic web and application server components and functionality (Apache, Apache Tomcat, Axis2 preferred)
-Familiarity with performance testing execution, including basic LoadRunner experience
-Experience dealing with multiple tiers of an application
-Familiar with Middleware concepts, and use of TIBCO for Integration Solution
-Wintel server operating system support
-Basic knowledge of Oracle databases administration, and SQL scripting, PL/SQL
-Familiarity with high availability technologies
-Disaster recovery planning and testing

Helpful experience:
-Knowledge of version management (TFS [Team Foundation Server] knowledge preferred)
-Visual Studio
-Experience with supporting .NET and C# based applications in a testing environment]]> 2009-10-14T15:08:29-04:00 en-us Copyright © 2009 craigslist, inc. http://baltimore.craigslist.org/tch/1421392180.html text 2009-10-14T15:08:29-04:00 http://baltimore.craigslist.org/tch/1421273901.html


Required Skills

· 5+ years of LAMP administration experience

· High technical competence, track record of quality systems administration and technical accomplishment

· Strong project management skills

· Ability to mentor junior members, give technical advice and direction, and provide hands-on management

· Knowledge of a wide range of operating systems and web servers

· Strong troubleshooting skills

· Ability to drive stress testing of applications, advising as needed when improvements are needed

· Driven, creative, and result oriented



Additional Skills

The ideal candidate will have one or more of the following:

· Industry experience coding in Ruby, Perl, and/or Python

· Proven track record in growing highly technical systems teams

· Industry experience in SQL and Relational Database administration, MS SQL Server

· Industry experience deploying Rails applications with Capistrano, Monit, Mongrel, and Apache

· Diverse interests and a passion for technology

· Experience in the medical research field

]]> 2009-10-14T14:04:06-04:00 en-us Copyright © 2009 craigslist, inc. http://baltimore.craigslist.org/tch/1421273901.html text 2009-10-14T14:04:06-04:00 http://baltimore.craigslist.org/tch/1421040295.html 2009-10-14T12:11:39-04:00 en-us Copyright © 2009 craigslist, inc. http://baltimore.craigslist.org/tch/1421040295.html text 2009-10-14T12:11:39-04:00 http://baltimore.craigslist.org/tch/1420911938.html Position: Help Desk Engineer, 3 openings,
Job Locations: MD, NJ, SC

Description:
Help desk team member supporting direct users with all desk top problems, Tier 2. Set up, install and troubleshoot PC computers, including software installation. Maintain records of help desk calls in HEAT on line system. Provide network backup support – user accounts, storage backup/recovery, may assist with server upgrades, IT security and print queue management.

Required Skills:
3 years experience in help desk. Call tracking software (HEAT), MS Office, MS network environment, software installation, IT security practices, PC troubleshooting, backup and recovery procedures.

Education:
BA/BS in Computer Science, Mathematics, related field, or equivalent experience. A+/Net+ certification, MS Certification, ITIL v3 Foundations, preferred.

Interested, please send resume to apply. ]]> 2009-10-14T10:49:00-04:00 en-us Copyright © 2009 craigslist, inc. http://baltimore.craigslist.org/tch/1420911938.html text 2009-10-14T10:49:00-04:00 http://baltimore.craigslist.org/tch/1420816640.html Electronics Design Engineer
MH 1274

Location:Laurel, Maryland

Required DOD Security Clearance:
Positions at GRSi may require U.S. citizenship for purposes of obtaining clearances.
Additional clearances may also be required from the DoD.

Expected Job Duties:
To provide digital hardware design, simulation and test support of VLSI, ASICs and FPGA based digital circuits for the areas of aerospace and terrestrial programs as well as IR&D projects.
Design and development of functional elements of aerospace and terrestrial digital and analog electronics using APL CAD/CAE tools including applications of VHDL to custom processing circuits. Simulation of the functional and detailed timing performance of these subsystems. Coordination with supporting staff for the integration of these components with other FPGAs
Aerospace avionics systems conceptual/architectural design and analysis; identifying processor and recorder needs; identifying board and box level interfaces. Leading or participation in proposal activities. Mentoring staff to expand the group depth in this area
Lead electronics systems engineer responsible for all technical, cost and schedule aspects of a defined task, including, but not limited to, electronics systems detailed design, analysis, requirements, test
Write documentation packages.

Required Skills/Education
BSEE or equivalent and minimum 7-10 years of experience in the design, simulation and testing of FPGAs.
Coursework, aptitude and interest in the use of CAD/CAE tools for VLSI, ASICs and FPGA circuit design.
Must be able to interact effectively with board and subsystem lead engineers.
]]> 2009-10-14T09:41:11-04:00 en-us Copyright © 2009 craigslist, inc. http://baltimore.craigslist.org/tch/1420816640.html text 2009-10-14T09:41:11-04:00 http://baltimore.craigslist.org/tch/1420809143.html PC Customer Support Analyst provides world-class service to Global Payments’ merchants by offering a higher level of contact to merchants requesting assistance through the inbound call center.

Role
*Strive for one call resolution, if unable to resolve the merchant’s inquiry at the time of call, complete appropriate documentation, provide accurate time frames for resolutions, and follow-up as required to resolve issue.
*Clarify Global Payments policies, procedures, and products to internal and external customers.
*Maintain individual productivity.
*Meet expectation standards including, but not limited to:
-Handle time
-Adherence
-After Call Work
-Quality
*Successfully complete training as required.
*Identify and service merchant PC software product problems, communication types supported by Global Payments, and TPAPs certified to process with Global Payments.
*Provide excellent customer service and maintain proper telephone etiquette.
*Log and document merchant calls on appropriate systems.
*Use internal systems to review and interpret merchant data.
*Attend and participate in Team Meetings.
*Exhibit professional appearance and behavior at all times.
*Comply with all policies and procedures in regards to the Customer Support Department and Global Payments Inc.
*Perform other duties and responsibilities as assigned.

Requirements
*Must be Bilingual- Fluent in Spanish & English
*High school diploma or equivalent.
*Ability to complete multiple tasks in a fast paced environment to transition quickly from one call request to another
*Willingness and ability to follow all company policies and procedures, as well as internal departmental procedures to ensure consistent treatment of customers
*Ability to work in team driven environment yet be able to work independently to complete daily expectations.
*Must have good organizational skills, good interpersonal communication skills (written and oral) and be detailed oriented.
*Trained on all Global Payments platforms preferred.
*Ability to make accurate decisions based on customer data provided and departmental guidelines to reach one call resolution.
*Willingness to take ownership for own work to recognize training needs for continuous improvement.
*Windows OS operating experience required, troubleshooting experience preferred.
*Microsoft Office experience preferred.
*Possess a positive attitude, be flexible and customer focused to ensure a positive, delightful customer experience.
*Ability to follow through and meet deadlines consistently to provide a helpful and reliable customer experience.]]> 2009-10-14T09:35:01-04:00 en-us Copyright © 2009 craigslist, inc. http://baltimore.craigslist.org/tch/1420809143.html text 2009-10-14T09:35:01-04:00 http://baltimore.craigslist.org/tch/1420093066.html 2009-10-13T17:45:51-04:00 en-us Copyright © 2009 craigslist, inc. http://baltimore.craigslist.org/tch/1420093066.html text 2009-10-13T17:45:51-04:00 http://baltimore.craigslist.org/tch/1420079045.html
Field Service Technician
Location - Baltimore, MD

Working in assigned territory, is responsible for the overall remedial and scheduled service support of Lexmark KEY/DFM & other Lexmark accounts. Provides quality service execution performance to meet or exceed Customer commitments resulting in high levels of Customer Satisfaction.

RESPONSIBILITIES:
• Respond to dispatched service calls in assigned territory within Customer SLA commitments
• Accurately diagnose, repair & maintain product(s) and accessories in peak operating condition within published electrical, mechanical and print quality specifications
• Effectively schedule calls to manage SLA requirements across assigned activities
• Ensure regular and effective communications with customers to ensure awareness of call acceptance, ETA, status and closure
• Assist customer with any reported issues or questions on Lexmark product(s) or offerings
• Train Customer on appropriate usage of Lexmark product & features
• Ensure proper repair and maintenance procedures are performed on identified device(s) and Total Service Call Procedures are completed prior to leaving customer site.
• Follow prescribed administration procedures to ensure proper collection and reported of required data, including, but not limited to; call acceptance, status updates, call closure and debrief, parts returns and tracking
• Manage local part inventory and ensure accurate tracking of inventory levels and transactions.
• Present a positive image through proper attire, communication skills and personal grooming.

ADDITIONAL RESPONSIBILITIES:
Assumes other special activities, responsibilities, and special projects from time to time as directed.

EXPERIENCE AND SKILLS:
•3-5 years in field service or customer support (must be experienced in output/printing/copier repair Industry). Experience servicing Lexmark equipment is preferred.
•Strong electro-mechanical aptitude
•Must be able to lift up to 60lbs (ie printers)
•Able to work overtime, as needed
•Clean Driving Record (will be driving extensively throughout the territory)

Are you an innovator? Here is your chance to make your mark with a global technology leader.
APPLY NOW AT WWW.LEXMARK.COM/EMPLOY

]]> 2009-10-13T17:36:56-04:00 en-us Copyright © 2009 craigslist, inc. http://baltimore.craigslist.org/tch/1420079045.html text 2009-10-13T17:36:56-04:00 http://baltimore.craigslist.org/tch/1420076017.html Location: Woodlawn, MD
Duration: 8 months+
Compensation: $18-23/hr

Shifts: 8am-4:30pm, 11am-7:30pm, 3:30pm-12am, 5:30pm-2am

Apex Systems currently has 12+ openings for PC Technicians for a large scale implementation project with one of our top clients in the greater Baltimore area. The PC Technicians will support a Windows Vista roll out for over 140,000 users.


Day to day activities will include but are not limited to:

· Perform Windows Vista upgrades
· Workstation replacements
· Notebook refreshments
· Printer refreshments
· Server replacements
· Office relocations and moves

Required Experience:

· Must have experience performing Windows Vista installations, migrations or roll outs
· Must have experience with Ghost imaging/re-imaging
· Must have experience managing users accounts using Active Directory
· Must have experience completing server replacements
· Must have experience with a deployment management tool such as Microsoft SMS, SCCM, Altiris

If you have the above experience and are looking to join a great company and ready to hit the ground running we would love to speak with you.


]]> 2009-10-13T17:36:12-04:00 en-us Copyright © 2009 craigslist, inc. http://baltimore.craigslist.org/tch/1420076017.html text 2009-10-13T17:36:12-04:00 http://baltimore.craigslist.org/tch/1419924644.html BlackBerry Technician to support the day-to-day hardware
and software functions for end users of the firm. This
position is customer-service oriented and requires expert
knowledge of BlackBerry devices in order to troubleshoot
and resolve issues. The technician will prepare, install
and deliver BlackBerry devices to professionals and answer
questions reqarding usage and problems. The successful
candidate will have at least 2 years of experience in a
desktop PC maintenance position, with at least 1 year of
BlackBerry service experience. Excellent communication
skills required. Testing for the position includes
proficiency in Word, Excel and Windows XP. Hours are
9:00am-5:30pm.]]> 2009-10-13T16:07:39-04:00 en-us Copyright © 2009 craigslist, inc. http://baltimore.craigslist.org/tch/1419924644.html text 2009-10-13T16:07:39-04:00 http://baltimore.craigslist.org/tch/1419912157.html
The Senior Manager of Project Management is a senior manager, possessing excellent people management skills, and very strong process skills. This individual must have proven success in managing multiple concurrent projects in bringing to market a combined software/hardware solution. Further, the Senior Manager of Project Management is detailed oriented possessing strong knowledge of hardware manufacturing, network processors, Intel Architecture (IA), mechanical and electrical certifications. This position calls for a results oriented individual with the ability to translate concerns, problems, risks and deliverables into actions, and manage the closing of the these actions in a cost effective, timely manner.

The Senior Manager will report to the Vice President, Engineering and will be based in Columbia, MD.

Scope of Work

· Work with other Sourcefire Engineering managers and outside vendors; develop a detailed product development schedule. Identify and track dependencies for deliverables. Provide clear and accurate status of deliverables.

· Works on abstract problems across functional areas of the business to insure that the next generation hardware is on time and of the highest quality.

· Identifies and evaluates fundamental problems through assessment of intangible variables.

· Interacts internally and externally with executive level management requiring negotiation of contracts with outside vendors.

Job Responsibilities

· Manage the hardware development and implementation process from concept to production and continually improve the process.

· Manage deliverables from our hardware vendors during the development stage, identifying and mitigating risks to the project(s).

· Interface with our hardware manufactures to understand, in depth, component level roadmaps.

· Interface with multiple hardware vendors to organize and chair business/roadmap reviews.

· Interface with Sourcefire Logistics team to track quality and supply issues with hardware.



· Manage the complete BOM (Bill of Materials) for every Sourcefire network appliances.

· Integrator and Logistics training on new Sourcefire network appliances.

· Responsible for insuring the completeness and integrity of the integrator instructions.

· Organize and present options to VP of Engineering and other stakeholders on current hardware trends.

· Insure that Support and Field is trained on hardware diagnostics.

· Develop and manage a formal ECN process.


Required Skills

Qualifications

· B.S. in Electrical Engineering or Computer Science.



· 10 years of project management experience in hardware development of a commercial product environment.

· Strong knowledge of the current trends in Network Security and Intel Architecture.

· Excellent organizational and project management skills.

· Strong business acumen.

· Excellent verbal and written communication skills.

· Excellent team building skills, with the ability to resolve issues in a collaborative and positive manner.

· Proven capabilities of delivering quality commercial products on time.

· Domain experience in the field of Network Security, Telecommunications, or Signal processing. ]]> 2009-10-13T16:00:07-04:00 en-us Copyright © 2009 craigslist, inc. http://baltimore.craigslist.org/tch/1419912157.html text 2009-10-13T16:00:07-04:00 http://baltimore.craigslist.org/tch/1419212854.html
A+ Certification (or you must obtain one within 90 days)
Must be able to work Independently
A Reliable Vehicle
A Cell Phone or Pager
A Computer with Internet access
Must be able to take calls during the normal business day
Must be able to pass a background check and drug testing
Travel is required]]> 2009-10-13T09:40:25-04:00 en-us Copyright © 2009 craigslist, inc. http://baltimore.craigslist.org/tch/1419212854.html text 2009-10-13T09:40:25-04:00 http://baltimore.craigslist.org/tch/1418352653.html
PC Customer Support Analyst provides world-class service to Global Payments’ merchants by offering a higher level of contact to merchants requesting assistance through the inbound call center.

Role
*Strive for one call resolution, if unable to resolve the merchant’s inquiry at the time of call, complete appropriate documentation, provide accurate time frames for resolutions, and follow-up as required to resolve issue.
*Clarify Global Payments policies, procedures, and products to internal and external customers.
*Maintain individual productivity.
*Meet expectation standards including, but not limited to:
-Handle time
-Adherence
-After Call Work
-Quality
*Successfully complete training as required.
*Identify and service merchant PC software product problems, communication types supported by Global Payments, and TPAPs certified to process with Global Payments.
*Provide excellent customer service and maintain proper telephone etiquette.
*Log and document merchant calls on appropriate systems.
*Use internal systems to review and interpret merchant data.
*Attend and participate in Team Meetings.
*Exhibit professional appearance and behavior at all times.
*Comply with all policies and procedures in regards to the Customer Support Department and Global Payments Inc.
*Perform other duties and responsibilities as assigned.

Requirements
*Must be Bilingual- Fluent in Spanish & English
*High school diploma or equivalent.
*Ability to complete multiple tasks in a fast paced environment to transition quickly from one call request to another
*Willingness and ability to follow all company policies and procedures, as well as internal departmental procedures to ensure consistent treatment of customers
*Ability to work in team driven environment yet be able to work independently to complete daily expectations.
*Must have good organizational skills, good interpersonal communication skills (written and oral) and be detailed oriented.
*Trained on all Global Payments platforms preferred.
*Ability to make accurate decisions based on customer data provided and departmental guidelines to reach one call resolution.
*Willingness to take ownership for own work to recognize training needs for continuous improvement.
*Windows OS operating experience required, troubleshooting experience preferred.
*Microsoft Office experience preferred.
*Possess a positive attitude, be flexible and customer focused to ensure a positive, delightful customer experience.
*Ability to follow through and meet deadlines consistently to provide a helpful and reliable customer experience.
]]> 2009-10-12T16:40:09-04:00 en-us Copyright © 2009 craigslist, inc. http://baltimore.craigslist.org/tch/1418352653.html text 2009-10-12T16:40:09-04:00